Professional Services Consultant ll

Join Vonage and help us innovate cloud communications for businesses worldwide! Professional Services Consultant - Conversational Design Title: Professional Services Consultant Location: US - Remote Department: Vonage AI – Conversation Design Team About Vonage AI At Vonage AI, we help businesses worldwide connect with their customers more effectively - without compromising on service quality. Our team designs and delivers intelligent Virtual Agents (text and voice) across multiple channels and industries, creating seamless, personalized, and engaging customer experiences. We’re looking for a Professional Services Consultant - a highly skilled, creative, and people-oriented professional - to join our global Conversation Design team. This role is for someone who combines strong hands-on design expertise with strategic thinking and leadership within projects and the team.

Why this role matters: As a Professional Services Consultant, you’ll be responsible for designing the user experience of Virtual Agents and leading end-to-end client engagements. In addition to hands-on delivery, you’ll play a key role in improving team processes, raising design quality, and helping the team scale. You’ll work closely with clients and partners to understand conversational AI capabilities, identify high-value use cases, design and deploy Virtual Agents in Vonage AI Studio, and support projects throughout their lifecycle. As a Senior, you’ll also take ownership of more complex projects, mentor peers, and drive initiatives that improve how we work in both the managed services and professional services spaces. This role blends advanced conversation design, strategic thinking, and technical problem-solving, with direct impact on millions of customer interactions every day.