End-to-End Process & Performance Lead

End-to-end ownership of account management; ensuring process adherence and compliance; driving team performance and attendance; and demonstrating a passion for excellence in work. Key Responsibilities The Individual Should Have An Ability To Understand And Carry Out The Allocated Tasks And Responsibilities In A Timely And Consistent Manner And Deliver Results So As To Exceed OneâS Own Standards To Formulate The Key Result Areas Of The Team Leaders & Team Members. Conduct Appraisals And Feedback Sessions With Team Leaders/Fts And Agents At Regular Intervals. Performance & Sla Management And Ensure Good Customer Satisfaction Feedback From Both Internal As Well As External Clients. Plan And Coordinate The Staffing Activities Of The Respective Processes In Accordance With Documented Policies And Procedures. Ensuring Adherence To Attendance Records, Login Times, And Unscheduled Absences Effectively Manage Client Relationships In Order To Maintain And Grow Their Existing Business To Ensure Revenue Generation Manage The Budget And Schedule For The Projects Assigned ,Responsible For Managing Multiple Assigned On Boarding Projects To Completion, Coordinating Interrelated Operational Tasks Required To Support The Proposed Solution Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. #J-18808-Ljbffr HCL Technologies Limited