Human Resources Generalist II

POSITION SUMMARYThe HR Generalist serves as a dedicated HR business partner for an assigned employee client group within a 24/7/365 mission-driven organization. This role is the primary HR contact for managers and employees across all shifts within the assigned group, providing comprehensive support across the full employee lifecycle including employee relations, full-cycle recruiting, onboarding, leave management, training delivery, performance management, and compliance. The HR Generalist operates with a high degree of autonomy, partners closely with supervisors across day, evening, and overnight shifts, and may assist other client groups during periods of high volume. This individual must be passionate about serving a diverse workforce and deeply committed to the organization's second-chance employment philosophy and its mission.ESSENTIAL DUTIES AND RESPONSIBILITIESEmployee Relations & EngagementServe as the primary HR advisor for all managers and employees within the assigned client group, providing accessible, consistent support to staff across all shiftsConduct thorough, timely, and objective investigations into workplace concernsAdvise and coach managers on corrective action processes, performance improvement plans, and disciplinary documentation in alignment with policy and applicable lawAdminister and manage leave requests for the client group including FMLA, ADA accommodations, personal leaves, and short-term disability, ensuring legal compliance and operational continuity for 24/7 programsConduct stay interviews and support employee engagement activities that are inclusive of staff working non-traditional shifts including evenings, overnights, and weekendsIdentify patterns or systemic concerns within the client group and escalate to the HR Manager with supporting documentation and recommendationsSupport the development and implementation of recognition and morale-building programs that reach all-shift staffRecruitment & SelectionManage full-cycle recruiting for all open positions within the assigned client group, including positions with overnight, weekend, or rotating shift requirementsDevelop job postings and proactively source candidates through diverse channels including community reentry programs, workforce development agencies, and recovery organizationsConduct phone screens, coordinate and facilitate interviews, manage candidate communication, and extend and negotiate offers within approved compensation rangesAssist other client groups with recruiting during high-volume periods outside of their support capacityDeliver new hire orientation, ensuring the experience is welcoming, informative, and accessible for staff.Guide new employees through the onboarding process and serve as their primary HR contact during the transition periodCompensation, Benefits & PayrollAdvise managers on compensation needs and adjustments.Provide first-line benefits guidance to employees including plan options, eligibility, enrollment, and how to navigate benefits as a shift workerPartner with the Benefits/Payroll Specialist on timekeeping corrections, leave pay coordination, and payroll discrepancy resolutionSupport the annual compensation review cycle for the assigned client groupTraining & DevelopmentDeliver a broad range of training programs for the assigned client group and organization-wide audiences including new hire orientation, harassment prevention, workplace safety, and policy trainingIdentify skill gaps and development needs within the client group and partner with the HR Manager to recommend solutionsCompliance & AuditsEnsure all HR practices within the assigned client group comply with applicable federal, state, and local lawMaintain complete, accurate, and audit-ready employee documentation for the client groupSupport organization-wide HR audit activities by organizing and providing required records and documentationEnsure compliance training is completed by all client group employees including staff on non-standard schedulesPerformance ManagementPartner with managers across all shifts to facilitate, mid-year check-in, and annual performance review processesProvide coaching and documentation support for performance improvement plans and corrective action processesTrack performance review completion for the client group and escalate delays or gaps to the HR ManagerHR Operations, HRIS & ReportingMaintain timely and accurate employee data in the HRIS for all client group employees including new hires, changes, and separationsPartner to/and or prepare and analyze HR metrics for the client group including turnover, absenteeism, time-to-fill, and engagement dataConduct exit interviews for departing employees in the client group and synthesize findings to support retention planningManage all offboarding activities for client group separations including documentation, ensure system updates are made, and checklist completionOther DutiesMaintain flexibility to support HR needs that arise outside of standard hours in support of the organization's 24/7/365 operationsPerforms other duties as assignedEducation & ExperienceRequired:Bachelor's degree in Human Resources, Business Administration, or a related fieldMinimum 4 years of HR generalist, HR business partner, or equivalent HR experienceDemonstrated experience managing employee relations matters including investigations and corrective action processesExperience working in or supporting a 24/7, multi-shift, or residential workforce preferredPreferred:SHRM-CP, PHR, or PHR certificationExperience in a nonprofit, social services, residential care, or mission-driven organizationBilingual skills (Spanish or other languages spoken by the populations served) a plusExperience with second-chance, reentry, or inclusive hiring practicesKnowledge/Skills/AbilitiesWorking knowledge of federal, state, and local employment laws including FMLA, ADA, FLSA, Title VII, and state equivalentsStrong interpersonal, communication, and relationship-building skills with the ability to connect with employees across all roles, shifts, and backgroundsAbility to independently manage a high volume of HR activity across a diverse employee client groupSound judgment, critical thinking, and problem-solving skills in handling sensitive and complex situationsProficiency in HRIS and ATS systems and Microsoft Office SuiteDemonstrated ability to maintain strict confidentiality with sensitive employee informationDeep commitment to equity, inclusion, second-chance employment values, and the organization's missionMANAGERIAL RESPONSIBILITIES.No formal direct supervisory responsibilitiesMay provide day-to-day work direction and task guidance to the HR team on shared administrative and recruiting activitiesWORK ENVIRONMENT & PHYSICAL DEMANDSStandard office environment with regular interaction with program staff and supervisors across multiple departments and shiftsMust maintain availability to support urgent HR needs that arise outside of standard hours given the organization's 24/7/365 operationsOccasional travelProlonged periods of sitting and computer useOccasional lifting of materials up to 15 pounds #J-18808-Ljbffr