Head OF Operations

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the centre of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions. Head of Performance We are looking for a Head of Performance to be based in our Palo Alto, CA headquarters. We operate in a hybrid environment with 3 days in office. As a Head of Performance, you will serve as the dedicated financial thought partner to our Growth, Retention, and Brand Marketing organizations – sitting at the intersection of finance and consumer growth. You will own the end‑to‑end revenue forecast, build the frameworks that connect marketing investment to top‑line outcomes, and translate complex data into clear strategic decisions. You will be in charge of ensuring the marketing team is best positioned to drive performance on a daily basis, working closely with leadership. You will partner daily with our Marketing, Data Science, Inventory Planning, and Storefront teams, bringing financial rigor and commercial judgement to every major growth initiative. Your models and insights will directly shape how we allocate capital and how we grow. Responsibilities Own the topline revenue forecast across paid acquisition, organic, lifecycle/CRM, and partnerships Maintain and evolve a cohort‑based revenue model connecting growth marketing inputs (spend, channel mix, CAC, conversion rates) to customer count and revenue outputs (revenue, LTV, retention cohorts) Set targets across all marketing channels, own spend mix allocation, and partner analytically with channel managers to unlock greater spend efficiency and scale simultaneously Lead weekly and monthly revenue variance analysis, explaining actuals vs. forecast at a granular driver level, highlighting emerging trends, and recommending corrective actions Work closely with the data organization to improve and automatize spend models Qualifications 4–8 years of experience in investment banking and private or growth equity, or equivalent role in a marketing organization Proficiency in cohort and unit economic KPIs (LTV, payback periods, retention cohorts) Advanced Excel / Google Sheets skills; working SQL or AI‑assisted coding platforms for independent data pulls and analysis Proven ability to translate financial insights into strategic recommendations that influence business decisions, not just reporting numbers Pay Range: $230,000 – $258,000 USD Benefits and Opportunities Joining Quince means being part of a mission‑driven team reshaping retail, where you will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. Equal Opportunity & Hiring Integrity Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. #J-18808-Ljbffr