Workers' Compensation Claim Supervisor

Workers' Compensation Claim Supervisor

Workers' Compensation Claim Supervisor is responsible for overseeing the daily performance and workload of a claims team supporting a single, dedicated municipal client account. This role provides direct supervision to workers' compensation claim professionals and claim assistants while ensuring claims are handled in compliance with Nevada statutory requirements, client expectations, and CCMSI standards. Following an initial training period, this position operates on a hybrid schedule based out of CCMSI's Las Vegas, NV office. The ideal candidate brings strong Nevada WC expertise, prior municipal experience, and a commitment to high-quality claim service, team development, and client satisfaction.

Job Summary

The Workers' Compensation Claim Supervisor is responsible for overseeing the daily performance and workload of a claims team supporting a single, dedicated municipal client account. This role provides direct supervision to workers' compensation claim professionals and claim assistants while ensuring claims are handled in compliance with Nevada statutory requirements, client expectations, and CCMSI standards. Following an initial training period, this position operates on a hybrid schedule based out of CCMSI's Las Vegas, NV office. The ideal candidate brings strong Nevada WC expertise, prior municipal experience, and a commitment to high-quality claim service, team development, and client satisfaction.

Responsibilities

When we hire supervisors at CCMSI, we look for people-leaders who recognize that every claim impacts a real person's livelihood, hold themselves and their teams accountable for results, and approach challenges as opportunities to develop others and drive excellence.

• Review, assign and provide supervision of all claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications

Required

• Active Nevada Workers' Compensation Adjuster License required
• Minimum of 5 years of Nevada workers' compensation claims experience
• Prior experience supervising or providing technical oversight to claims staff
• Experience supporting a single dedicated client account; municipal or public entity experience preferred
• Strong knowledge of Nevada workers' compensation statutes, regulations, and best practices
• Demonstrated ability to provide guidance, direction, and oversight for claims handling and resolution strategies
• Proven customer service mindset with a strong focus on responsiveness and client satisfaction
• Excellent verbal and written communication skills
• Strong organizational and time-management skills with the ability to prioritize competing demands
• Ability to coach, develop, and support claims staff in a team-based environment
• High level of discretion and ability to maintain confidentiality
• Reliable, predictable attendance during scheduled work hours
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook

Direct Reports:

• Supervisory responsibility for 58 team members

Nice to Have

• Prior supervisory or people-lead experience within Workers' Compensation.
• Bachelor's degree or equivalent combination of education and experience.
• AIC, CPCU, or ARM preferred
• Bilingual (Spanish) proficiency highly valued for communicating with claimants, employers, or vendors, but not required.

Why You'll Love Working Here

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling thorough investigations, strong documentation, well-supported decisions Compliance & audit performance adherence to jurisdictional and client standards Timeliness & accuracy purposeful file movement and dependable execution Client partnership proactive communication and strong follow-through Professional judgment owning outcomes and solving problems with integrity Cultural alignment believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

• Compensation: The posted salary reflects CCMSI's good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

• Visa Sponsorship: CCMSI is unable to provide visa sponsorship for this position.

• ADA Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Equal Opportunity Employer: CCMSI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Core Values

At CCMSI, we believe in doing what's rightfor our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don't just work togetherwe grow together. If that sounds like your kind of workplace, we'd love to meet you.