Managed Care Coordinator
Integrated Resources
Description: Job Summary:
This position supports the Health Services and Utilization Management functions and acts as a liaison between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators. Responsibilities:
Core Individual Contributor Competencies: Personal and professional attributes that are critical to successful performance for Individual Contributors: Customer Focus Accountable Learn Communicate Qualifications:
Education: - High School Diploma required. Some College preferred.
Work experience :
refer 1-2 years customer service or medical support related position.
Specialized knowledge/skills:
This position supports the Health Services and Utilization Management functions and acts as a liaison between Members, Physicians, Delegates, Operational Business members and Member Service Coordinators. Responsibilities:
- Performs review of service requests for completeness of information, collection and transfer of non-clinical data, and acquisition of structured clinical data from physicians/patients.
- Handles initial screening for pre-certification requests from physicians/members via incoming calls or correspondence based on scripts and workflows, and under the oversight of clinical staff. - Prepare, document and route cases in appropriate system for clinical review.
- Initiates call backs and correspondence to members and providers to coordinate and clarify benefits.
- Upon completion of inquiries initiate call back or correspondence to Physicians/Members to coordinate/clarify case completion.
- Reviewing professional medical/claim policy related issues or claims in pending status. - Upon collection of clinical and non-clinical information ClientC can authorize services based upon scripts or algorithms used for pre-review screening. *Non Clinical staff members are not responsible for conducting any UM review activities that require interpretation of clinical information. - Perform other relevant tasks as assigned by Management.
Core Individual Contributor Competencies: Personal and professional attributes that are critical to successful performance for Individual Contributors: Customer Focus Accountable Learn Communicate Qualifications:
Education: - High School Diploma required. Some College preferred.
Work experience :
refer 1-2 years customer service or medical support related position.
Specialized knowledge/skills:
- Requires knowledge of medical terminology
- Requires Good Oral and Written Communication skills
- Requires ability to make sound decisions under the direction of Supervisor
- Prefer knowledge of contracts, enrollment, billing & claims coding/processing
- Prefer knowledge Managed Care principles
- Prefer the ability to analyze and resolve problems with minimal supervision
- Prefer the ability to use a personal computer and applicable software and systems
- Team Player, Strong Analytical, Interpersonal Skills
Vacancy posted 4 hours ago
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