Information Technology Manager

This position is being reposted to expand the candidate pool. Applicants who previously applied will remain under consideration and do not need to reapply. All applications will be reviewed after the posting has closed.

Pierce Transit is an independent municipal organization, dedicated to fulfilling the mission of improving people's quality of life by providing safe, reliable, and accessible transportation services that are locally based and regionally connected.

We are recruiting an Information Technology Manager to lead the Information Technology department, reporting to the Chief Financial Officer. This role ensures the secure, reliable, and efficient operation of all agency technology systems, including networks, telecommunications, integrated applications, and cybersecurity, that support public transit services. The IT Manager oversees technology strategy, critical systems, budgeting, and resource allocation; sets strategic goals; and recommends effective technology solutions aligned with business needs. This position provides senior-level technical expertise across multiple disciplines, fosters innovation, and integrates people, processes, and technology to achieve agency goals, while coaching and developing staff and facilitating effective collaboration.

BENEFITS:
At Pierce Transit, our employees health and wellbeing is important to us!
Thats why we offer four on-site gyms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages.

Pierce Transit employees participate in the Washington Public Employees Retirement System (PERS) administered by the Department of Retirement Systems (DRS). Employees must elect to participate in PERS Plan 2 or PERS Plan 3. Employees who have participated in the Tacoma Employees Retirement System (TERS) may elect to continue to participate in that system.

Employees in the PERS system do not pay the 6.2% Social Security tax but are still responsible for a 1.45% payment for Medicare.

Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a job at Pierce Transit.

Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry.

PAID LEAVE:

Full-time Pierce Transit employees receive 11 paid holidays, 2 personal paid holidays, eligibility to earn 2 wellness days, 6 days of major sick leave, and 22 days of paid time off (PTO) per year. PTO accrual rates increase per policy. 

The following functions are not intended to serve as a comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provides strategic level advice to the Executive team regarding information technology. Plans, develops, coordinates, and implements information systems to meet the Agencys technology needs.
• Provides leadership and direction to the Information Technology Department to support the Agencys business goals and Strategic Plan. Develops and monitors implementation of department goals, objectives, priorities, and effectiveness of service delivery methods and procedures. Develops and coordinates implementation of the Information Technology Strategic Plan.
• Leads incident response, disaster recovery, and business continuity planning.
• Ensures compliance with accessibility, records retention, and data privacy requirements.
• Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
• Oversees the management of multiple, concurrent, large IT projects, primarily in project planning and development, oversight, and sponsorship roles. Coordinates feasibility studies, prepares requests for proposals, and oversees selection and work of consultants and vendors. Monitors progress, evaluates and accepts work or products, verifies charges, and oversees required remedial action. Prepares a variety of complex narrative and statistical reports, proposals, and recommendations. 
• Develops, disseminates, and enforces policies, work rules, and procedures that ensure Agency computers, systems, and data are secure from unauthorized internal and external access.
• Researches, recommends and deploys new technologies. Maintains expertise in the area of architecture and cybersecurity. Advises on technology risk management and internal controls
• Develops and administers departmental operating budget. Oversees Agency capital and operating budget for technology.
• Manages department and budgets according to IT asset management best practices, data retention, computing, and cloud infrastructure. 
• Communicates projects information and manages relationships with cross-functional departments, external agencies, and outside vendors.
• Forecasts for future funds needed for staffing, equipment, materials, projects, and supplies. Monitors and controls expenditures to department operating and capital budgets.
• Develops and maintains partnerships with other departments. Collaboratively identifies solutions and provides clear and timely proactive communication.
• Provides technical direction and resolves complex design and project or contract scope issues. 
• Represents the department with Pierce Transit Board, staff, and representatives of outside agencies.
• Demonstrates reliable and consistent attendance.
• Performs related work as required.

REQUIRED:

• Bachelors degree in information technology or systems, Computer Science, Electrical Engineering, Data Science, or a related field and 
• Seven (7) years' of directly related experience, and
• Five (5) years supervisory experience.

DESIRED:

• Public sector experience desired.
• Transit experience desired.

Knowledge of:

• Principles and practices of employee supervision
• Current technology trends and systems
• Program development, management, and administration
• Budget preparation and administration
• Architecture of core business systems
• Disaster recovery and business continuity planning
• Data privacy, records management, and accessibility standards
• Risk management and internal controls
• Public-sector IT audit practices
• Methods of system implementation and project management
• Enterprise operating systems, databases, and reporting tools
• Enterprise performance monitoring
• Applicable state and federal laws, rules, and regulations
• Network infrastructure
• Cybersecurity threat vulnerabilities, protection measures, remediation and recovery
• Process improvement practices
• Vendor management, negotiations, and procurement strategies
• Business English
• Standard office procedures
• Microsoft Office products

Skill in:

• Staff coaching and development
• Management of a complex technology projects and operations
• Prioritization of competing demands
• Customer service
• Communications (verbal and written)
• Troubleshooting and analysis
• Organizational/time management skills
• Computer and database skills
• Change Management techniques
• Vendor/Contract Management
• Executive-level briefing and Board communication
• IT service management and performance measurement
• Conflict resolution and negotiation

Ability to:

• Identify technology trends and issues
• Align technology investments with long-term agency strategy
• Research, analyze, and evaluate new service delivery methods and techniques
• Interpret and administer policies and procedures
• Prepare and analyze complex data and comprehensive reports
• Establish and maintain effective working relationships
• Meet schedules and deadlines of the work
• Follow verbal and written instructions

 
Competencies

• The demonstration of specialized knowledge required to perform the job. Taking initiative in learning and implementing new concepts, technologies, and/or methods.
• Clearly assigns responsibilities for tasks and decisions; sets clear objectives and measures, monitors process, progress, and results; provides feedback to employees and management.
• Analyzing and diagnosing problems to resolve them or minimize their negative consequences. Isolating, defining and seeking solutions to problem areas. Analyzing problems or procedures, evaluate alternatives, and select best course of action. Adapting traditional approaches or devising new approaches, concepts, methods, designs, processes, technologies and systems.
• Working effectively and productively with others, sometimes in a team setting. Working cooperatively, effectively and productively with internal and external customers.
• Speaks, writes, and listens effectively in a variety of circumstances, sharing information and ideas with others.
• Independently performing and accomplishing assignments and serving as a source of supply and support for the department, customers, and/or the agency.
• Demonstrates the ability to manage the course of a project in the most efficient and effective way
• Aligns own behavior and decisions with the needs and goals of the agency to increase productivity and efficiency.
• Pursues new directions and drives needed change.

LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS

• Individuals must pass a background check.
• Positions assigned to support Public Safety systems may require additional background checks, including fingerprinting and/or a polygraph test

Education
Any required education must come from an accredited college or university whose accreditation is recognized by the U S Department of Education or the Council for Higher Education Accreditation (CHEA) or foreign equivalent.

Application Instructions
To be considered for this vacancy, you must apply online:

1. The online application must include a chronological work history and/or education, applicants must also attach resumes and/or cover letters as required to be considered for this position.
2. Applicants must also attach a cover letter stating how they meet the qualifications for the position in order to be considered. (Failure to submit a cover letter at the time of application will disqualify applicants from consideration)
3. At least 3 professional references to include a current or recent supervisor with names, phone numbers and email addresses.

READ THE FOLLOWING INFORMATION COMPLETELY:

• Carefully review your application for accuracy, spelling and grammar before submitting.
• Please ensure that your work history has been updated to include employment end dates as applicable.
• The initial screening of applications will be solely based on the information provided in the supplemental questions and the content and completeness of the "work experience" and "education" sections of your application at
• A resume will not substitute for completing the "work experience" section of the application.
• All information may be verified and documentation may be required.

For questions regarding this recruitment or assistance with the application process, please contact Pierce Transit Human Resources @ View phone number on click.appcast.io or View email address on click.appcast.io

If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at View phone number on click.appcast.io or email View email address on click.appcast.io.

Pierce Transit Is An Equal Employment Opportunity Employer
Pierce Transit has a strong commitment to the community we serve and our employees. As an equal opportunity employer, we strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Pierce Transit's Equal Employment Opportunity (EEO) policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay and all other forms of compensation, including benefits, and all other terms and conditions of employment.

Compensation details: 165919.57-209941.19 Yearly Salary

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