Business Operations Manager

The Business Operations Manager Role The Business Operations Manager is the main operational face between our clients, our warehouse partners, and internal WHQ stakeholders. This teammate ensures that we are executing strategically, timely, effectively, and with intentionality to internal and external stakeholders. The role serves as an escalation point and provides quick resolution to issues. Additionally, they build value‑added relationships with our partners. When this role executes well, we demonstrate mastery of the client’s business, building a critical level of trust across the partnership. Responsibilities Serves as the main point of contact for the WHQ Operations team to our clients and operational counterparts within our warehouse partner network. Displays a mastery of the client’s business through a holistic review of delivering on core services, inventory accountability, workflow management, and project management. Committed to driving clarity through excellent communication and problem solving. Works collaboratively with teammates to find innovative ways to drive clarity and growth for the client and WHQ’s business. Travel up to 10 percent, based on business demand. Cultural Fit Putting People First Our team doesn’t leave anyone behind. If help is needed, we jump in to support. Do The Right Thing Every Time Even when it doesn’t benefit individuals or the organization, we always do what’s right. Taking Ownership of Every Situation This includes our mistakes and our personal development. We will never risk the long‑term health of the company for short‑term gain. Living Generously We selflessly and humbly give of our time and talent to make a positive impact on those around us. Technical Fit Possess the ability to execute on the task at hand with experience, resourcefulness, and collaboration. Capable of building valuable relationships with clients. Two to five years of related experience preferred. Experience with international or domestic transportation is a plus. Key Systems Used WHQ’s Portal and Footprint by Datex, serving as our Warehouse Management System (WMS). Jira for task and project management. Benefits 85% of premiums for medical, dental, and vision plans covered by WHQ. $2,000 annual HRA/HSA contribution. 401(k) with 100% match, up to 6%, immediately vested upon enrollment. Reimbursement programs: childcare, tuition, wellness, cellphone. Free daily lunches. Leadership and development training. Men and women haircuts. Onsite gym. Parental paid leave. Living generously program with 100% charitable contribution match. #J-18808-Ljbffr