Technical Consumer Support Specialist (Weekend Shift, Tues - Sat 8:30am - 5pm)

Remote, US Keeper is hiring a passionate Consumer Support Specialist to contribute knowledge and expertise to our B2C Support team. This is a 100% remote position from select locations (Central, Mountain or Eastern Time Zones) with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. About the Role Join a close knit group of support specialists. The Consumer Support Specialist responds to inbound calls, chats, and emails from Keeper’s consumer customers. They provide a high level of service, ensure customers understand product features and benefits, and provide accurate product and service information. Shift: Tuesday to Saturday, 8:30am - 5pm CST Responsibilities Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner Recognize, document, and alert management of trends in customer calls, chats or emails Proactively identify product improvements, identify and reproduce bugs, report and elevate to management Apply a positive and professional attitude and image for all customers and stakeholders Maintain quality in a fast-paced environment Ability to uphold company policy and procedures Maintain confidential data and customer information Follow outlined procedures as they pertain to support team guidelines Ability and drive to perform other core role functions as assigned by management Requirements 1+ years of experience in a customer service or support role or equivalent training and certifications Hands-on proficiency in Microsoft Office Suite and GSuite Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems. Must have strong typing skills - i.e. 40+ wpm Must be polite, organized, punctual and detail oriented Empathetic and patient with a customer first mindset Excellent communication skills, both verbal and written Proven experience succeeding in a high volume work environment with the ability to multitask Ability to manage time effectively while working independently Act as a self-motivated, curious learner and a team player Preferred Qualifications Bilingual (English/Spanish or Italian, Dutch, French) is a plus Prior experience in software support 2+ years of experience working in call center environment is preferred Ability and desire to work a flexible schedule Bachelor's Degree preferred Benefits Medical, Dental & Vision (Inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401k (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Employment Information Classification: Non-Exempt Equal Opportunity Statement Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Keeper Security