Customer Service Representative

Customer Service Representative

Pay Rate: $20.00-$22.00/hour

Position Type: Contract (6 Months), potentially for extension

Schedule: Monday-Friday, 7:30 AM-4:00 PM or 8:00 AM-4:30 PM

Work Environment: On-Site

About the Opportunity

A growing retail and service organization is seeking a Customer Service Representative to support customers by coordinating service requests and scheduling appointments. This role is a great fit for individuals who enjoy helping customers, managing multiple tasks, and working in a fast-paced team environment.

The Customer Service Representative will serve as the first point of contact for customers seeking service support. This position involves handling inbound calls, troubleshooting basic issues, scheduling service appointments, and documenting customer interactions in a CRM system.

Key Responsibilities

• Answer inbound customer calls regarding service-related inquiries.
• Gather information and identify customer issues through effective questioning and troubleshooting.
• Schedule appointments for field service technicians.
• Accurately document customer interactions and service requests within a CRM system.
• Maintain professionalism and a positive attitude during all customer interactions.
• Handle approximately 50 inbound calls per day during peak season.
• Perform basic administrative and clerical tasks.
• Assist with simple invoicing and data entry using Excel.
• Collaborate with internal team members to ensure customer needs are met efficiently.
• Maintain accurate records and provide timely follow-up when necessary.

Required Qualifications

• Strong verbal and written communication skills.
• Professional and positive phone presence.
• Typing speed of 40+ WPM.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and team-oriented.
• Basic computer proficiency, including Microsoft Excel.

Preferred Qualifications

• Previous customer service experience.
• Experience in retail, hospitality, restaurant service, scheduling, or call center environments.
• Experience working with CRM systems.
• Administrative or clerical experience.

What You'll Gain

• Opportunity to build customer service and scheduling experience.
• Supportive team environment with hands-on training.
• Exposure to customer operations and service coordination.
• Consistent weekday schedule.
• Potential opportunity for long-term employment based on performance and business needs.

Work Environment

• Professional office environment connected to a retail showroom.
• Business casual dress code.
• Collaborative customer service team environment.
• Dedicated service support division focused on scheduling and customer assistance.
• Busy and engaging atmosphere during peak seasonal periods.

If you're looking for a customer-focused role where you can utilize your communication and organizational skills while supporting customers and coordinating service appointments, we'd love to hear from you. Apply today!

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This is a Contract position based out of Roseville, MN.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Roseville,MN.

This position is anticipated to close on Sep 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.