Account Manager I

Account Manager I Job Category: Collections Requisition Number: ACCOU009219 Posted: June 4, 2025 Full-Time Westlake Services, LLC | Agoura Hills, CA, USA Job Details Description WESTLAKE WARRIOR | Mid to Late-Stage Collections Agoura Hills, CA | On-site JOB HIGHLIGHTS: This is an in-office position. All candidates should live within commutable distance of our Agoura Hills, CA office. COMPENSATION: Base Pay: $19.50 per hour plus bonus potential of up to $4,458.63 monthly based on individual and team performance. Tiered Retention Bonus: Receive $500 upon completion of 3 months from the start date. An additional $500 upon completion of 6 months from the start date. *Incentive: If the department exceeds its goal, eligible agents in the bonus range will receive a "kicker" ranging from $100.00 to $750.00, based on goal achievement. All agent incentive opportunities may vary monthly, and are not guaranteed, and are subject to change. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable. Brief Descriptions: The role of the 60-day collector is a critical position for Westlake Financial to resolve accounts potentially 31 to 60 days past due to prevent loan losses through progressive collection efforts. Our candidate of choice will be able to balance the following skill sets to be successful. DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to): Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment. Negotiate with customers to create payment solutions based on individual circumstances. Meet and exceed daily goals and monthly goals. Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency. Demonstrates ability to be a team player. Collect accounts that are past due. Bring delinquency down in assigned queue and overall delinquency. Conduct skip-tracing activity to generate potential leads on customers or collateral. Handle a high volume of calls in a high-stress environment. Work with a repossession agent to secure collateral. Meet quality assurance and productivity standards KNOWLEDGE, SKILLS, LICENSES Type at least 35wpm Excellent communication and negotiation skills Willing and able to work a flexible schedule including overtime and weekends Ability to multi-task in a fast-paced environment Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act Good computer and typing skills Team player Good negotiation skills; excellent telephone etiquette General knowledge of Microsoft Excel, and Outlook EDUCATION High School diploma or equivalent required. EXPERIENCE 2+ years' experience in a collection environment preferred. Auto Collections experience preferred. Knowledge of collection, repossession, and skip tracing FULL-TIME BENEFITS Medical, Dental, and Vision benefits Life Insurance and Long-term disability plans Flexible Spending Account 401K matching Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching Wellness Programs Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) Career Path Opportunities Discounts on Parks, Museums, Movie Tickets, and Attractions Employee Loan Assistance Annual Flu Shot Paid Vacations Days Paid Sick days Paid holidays HGym (available in our Los Angeles, CA & Dallas, TX office) Rental Car Discounts, Dell Member Purchase Program UKG Wallet ACKNOWLEDGMENTS We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. We are an equal‑opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization. #J-18808-Ljbffr