Volunteer Relations Specialist

Volunteer Relations Specialist

The Volunteer Relations Specialist supports the development, coordination, and retention of a strong volunteer workforce. This role manages all aspects of the volunteer lifecycleincluding recruitment, onboarding, training, scheduling and engagementto ensure volunteers are effectively integrated into SYHealth programs and services. The Volunteer Relations Specialist works closely with staff, community partners, and volunteers to create a positive, mission-aligned volunteer experience.

Essential Functions of the Job:

• Assist Talent Acquisition Manager with implementing policies and procedures for the SYHealth Volunteer Program
• Develop and implement strategies to attract qualified volunteers for a variety of roles.
• Build relationships with community partners, schools, universities, and SYHealth partners to expand volunteer pathways.
• Represent SYHealth at outreach events, fairs, and presentations.
• Manage the volunteer application, screening, health screening and background check process.
• Manages the volunteer offboarding process
• Conduct orientations and provide role-specific training to ensure volunteers are prepared and supported.
• Maintain up-to-date training materials, manuals, and resources.
• Match volunteers to appropriate roles based on skills, interests, and program needs.
• Create and manage volunteer schedules, ensuring adequate coverage for programs and events.
• Serve as the primary point of contact for volunteer inquiries, concerns, and support.
• Foster a positive volunteer culture through ongoing communication, appreciation efforts, and recognition events.
• Monitor volunteer satisfaction and implement strategies to improve retention.
• Track volunteer hours, performance, and impact metrics.
• Maintain accurate volunteer records in the volunteer management system.
• Prepare reports on volunteer activity, program outcomes, and recruitment trends.
• Ensure compliance with SYHealth policies and regulatory requirements.
• Partner with program staff to identify volunteer needs and develop role descriptions.
• Support staff in supervising volunteers and ensuring alignment with program goals.
• Assist with planning and staffing SYHealth events that require volunteer participation.

Additional Duties and Responsibilities:

• May support additional HR Department functions as needed.
• Performs other duties as assigned.

Job Requirements:

Education Required:

• High School Diploma/GED Equivalent or Experience in Lieu of Education

Experience Preferred (Minimum level of experience):

• At least 2 year's experience in volunteer coordination, recruitment and community engagement.

Verbal and Written Skills Required to perform the Job:

• Must possess excellent verbal and written communication skills.
• Ability to effectively communicate with diverse groups and interdepartmentally with Hiring Managers, and community members of all levels.

Technical Knowledge and Skills Required to Perform the Job:

• Strong interpersonal and communication skills, with the ability to work effectively with diverse groups.
• Excellent organizational and time-management abilities.
• Proficiency with maintaining databases, scheduling tools, social media, Microsoft Office (Microsoft Word, Outlook, Excel PowerPoint, Co Pilot) or similar platforms.

Equipment Used:

• Personal Computer, Phone, ATS System, Virtual Conference Call software

Working Conditions and Physical Requirements:

• Reliable transportation to travel throughout San Diego County.
• Ability to work occasional evenings or weekends for events and/or outreach.

Universal Requirements

Pre employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.