Receptionist

Receptionist

As a Receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Center Administration. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others. Location: CenterWell Senior Primary Care office located at 1766 East Charleston Blvd., Las Vegas, NV 89104

As a Receptionist you will perform clinical tasks such as:

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
• Maintain accurate and confidential patient records using EMR and CRM systems.
• Update patient accounts and collect copays when needed.
• Handle incoming calls, respond to inquiries, and provide general information and empathy.
• Keep the reception area clean, stocked, and organized.
• Help with supply orders, inventory management, and courier coordination.

Required Qualifications

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
• Convey information and maintain a positive tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience
• This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Other:

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual proficiency in English and Spanish