Housekeeping Supervisor

Job Description

Job Description

Description:

The pay rate for this role is $23.75 per hour

The Housekeeping Supervisor at Appellation Healdsburg is the leader and champion of the heart of the house experience, being the ambassador for upkeep of guest rooms and public areas. This is an extraordinary opportunity to lead the guest experience at one of Healdsburg's most distinguished properties, crafting innovative experiences and delivering memorable experiences that reflect the region’s genuine hospitality.

As Housekeeping Supervisor, you will play a leading role in developing, executing, and consistently evolving the service in guest rooms and public areas alongside the leadership of the hotel. You will directly oversee and coordinate the servicing of guest rooms for arrival, stayover service, and turndown. You will also directly oversee and coordinate the maintenance of public areas cleanliness with hotel members and third-party vendors. Responsibilities include being actively involved and monitor policies and procedures regarding cleanliness of guest rooms and public area, curating memorable interactions with guests and employees, training and development of staff, purchasing (of collateral, guest supplies, operating supplies, linen and terry), supervising and mentoring assistant managers and hourly team members, ensuring the highest level of service standards in all interactions (digital and in person).

Primary Duties and Responsibilities:

• Assist in ensuring exceptional housekeeping service standards are maintained at all times, handling all room preparations, special amenities, and guest requests when directed.
• Support the resolution of housekeeping-related guest complaints and escalated issues promptly and professionally while helping maintain relationships with repeat guests and ensuring room preference accommodations.
• Assist in supervising daily housekeeping operations including room cleaning, team member schedules, laundry services (vendor relations), and coordinate with front office for room status updates and guest preferences.
• Monitor housekeeping operations for efficiency and luxury cleanliness standards, ensuring proper room preparation, public area maintenance, and housekeeping procedures are followed during assigned shifts.
• Assist in managing room inventory status, cleaning schedules, and room availability optimization while supporting quality control measures and inspection protocols
• Monitor daily occupancy, room turnover times, and housekeeping productivity metrics, assisting with cleaning pattern analysis and staffing need forecasting.
• Support the recruitment, hiring, training, and coaching of housekeeping staff including room attendants, housekeeping supervisors, and laundry personnel, always striving to maintain the highest possible levels of employee morale.
• Assist in creating housekeeping staff schedules ensuring adequate coverage for all shifts and participate in performance evaluations and coaching sessions.
• Help develop and maintain standard operating procedures for housekeeping operations and assist in conducting training sessions on luxury cleaning standards and hotel policies.
• Ensure staff are knowledgeable about cleaning products, safety protocols, and guest amenities while supporting cross-training initiatives for operational flexibility.
• Assist in managing housekeeping department budget and expense control, monitoring and reporting on key performance indicators including productivity, supply costs, and labor efficiency.
• Process housekeeping supply purchases and inventory management within established limits while ensuring accurate tracking and cost control of all cleaning supplies and amenities.
• Support daily housekeeping inspection procedures and quality assurance processes, ensuring proper security protocols for master keys, guest rooms, and lost property handling.
• Assist in preparing daily, weekly, and monthly housekeeping operational reports and communicate effectively with department heads and management.
• Maintain accurate records of guest room preferences, special requests, and VIP amenities, coordinating with front office for group arrivals and special events.
• Ensure compliance with all hotel policies, procedures, and brand standards while maintaining knowledge of local health regulations, OSHA requirements, and safety protocols.
• Support emergency procedures and staff preparedness for housekeeping-related incidents, ensuring proper handling of guest privacy and room security.
• Assist in overseeing housekeeping management system operations and room status tracking, ensuring staff proficiency with hotel technology and inventory management systems.
• Support coordination with maintenance for housekeeping equipment updates and repairs while maintaining backup procedures for equipment failures and supply shortages.
• Assist in managing relationships with linen suppliers, cleaning product vendors, and uniform services, coordinating with laundry services and housekeeping equipment providers.
• Support communication with corporate office and brand representatives regarding housekeeping standards, working with purchasing departments for supply negotiations.
• Participate in regular audits of housekeeping operations and service delivery, implementing luxury hotel brand cleanliness standards and ensuring consistency across all areas.
• Monitor online reviews and guest feedback regarding room cleanliness for continuous improvement while maintaining elegant and professional appearance of all guest areas and public spaces.
• Assist in conducting staff meetings to keep housekeeping team informed, educated, trained, and proactively ensuring that all team members maintain knowledge about safety, chemical handling, and guest service excellence.
• Understand and respond to all guest room and housekeeping needs and requests in a timely and professional manner.
• Attend all mandatory meetings as directed.
• Support professional demeanor and standards for the housekeeping team that reflect the core values of the luxury hotel brand and its cleanliness standards.
• Assist in delegating responsibility effectively to use the strengths of the entire housekeeping team across all shifts and departments.
• Participate in daily shift meetings and line-up briefings for housekeeping supervisors and team leads.
• Hands on leadership with maintenance of guest areas, heart of house areas and inspection.
• Support and accommodate team members for cross-training assignments required to support hotel operations, special events, and deep cleaning projects.
• Perform other general tasks, including supporting other hotel departments during peak periods, as directed by the Director of Housekeeping, Director of Rooms, or General Manager.

Skills & Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field required.
• Must have previous experience as either Housekeeping Supervisor, Housekeeping Supervisor, or Housekeeping Coordinator in a high-volume, upscale hotel. Experience in luxury resort environment preferred.
• Daily on-premises presence required.
• Ability to work under pressure and manage multiple tasks efficiently.
• CPR certification and sexual harassment training required.
• Excellent verbal and written communication skills, with fluency in the English language. Additional fluency in Spanish language preferred.
• Familiarity with ADA compliance, local fire safety regulations, and relevant current laws governing guest privacy and data protection.
• Ability to work a flexible schedule including; morning, afternoon, evening weekends and holidays.
• Valid California's driver's license required.
• Proof of personal automobile insurance coverage required.
• Knowledge of implementing new guest service concepts and luxury hospitality standards.
• Ability to train staff and ensure levels of quality and customer service typically expected of a luxury resort.
• Detail oriented, organized and efficient, and safety minded.
• Good team player, and an ability to effectively manage team members to maintain a high level of morale and productivity.
• Passion for hospitality operations, trustworthy, exceptional in leading a team, and open to learning, developing, and growing both yourself, personally, and helping others do the same.
• Systems usage; Microsoft Office products (Word, Excel, PowerPoint, and Outlook), Maestro (PMS), Toast (POS), Alice (guest requests, text messaging, and coordinating), Teams (internal messaging), Avendra (purchasing), and radio usage.
• Embrace Technology – continually learn, adapt, and master to new operating systems and property management systems.

Essential Functions:

To perform the duties and requirements for this job, you must have the following physical abilities:

• Sit and stand for extended periods of time, walk up and down stairs and across property
• Enter data into a computer terminal, operate standard office equipment, and use telephone and radio
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephone
• Speak so that others may understand at normal levels and on the telephone
• Must be fluent (written and verbal) in both English and Spanish.
• Constant: sitting, standing, walking and repetitive use of hands, arms, and legs
• Frequent: typing, use of mouse, bending of neck, and climbing stairs.
• Occasional: twisting of neck

You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.

Job Type: Full-time

The pay rate for this role is $23.75 per hour