Director, Operations Training
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The Director of Operations Training will lead the strategy, governance, and execution of technical training and continuous improvement practices across CyrusOne data facilities.
Responsibilities
- Set the technical training strategy and direct the development, implementation, and ongoing effectiveness of training programs across Operations
- Own governance of the technician qualification program, including standards, content, implementation, and ongoing effectiveness
- Establish LMS governance and ensure the system supports Operations training, qualification, compliance, and reporting requirements
- Establish performance measures and reporting across USA sites, identify systemic gaps, and drive corrective actions with Operations leadership
- Lead the fleet-wide emergency preparedness drill program and establish standards for execution, evaluation, and continuous improvement
- Translate incident findings and lessons learned into fleet-wide training, standards, and operational improvements
- Own the operational site audit program, establish evaluation standards, identify trends and risks, and drive adoption of best practices across the fleet
- Establish governance and accountability to ensure Operations training remains compliant with applicable regulatory, legal, and company requirements
Vacancy posted 1 day ago
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