Administrative Specialist I

Description:

Administrative Specialist I

Counseling Center

Georgia State University

This position supports the daily operations of the Counseling Center front office. The role coordinates

client scheduling, manages Same Day Consultations (SDCs), and ensures efficient access to

counseling, psychiatry, and client advocacy services. This position serves as a key point of contact for

students and plays an essential role in maintaining smooth and professional front office operations.

WHAT MAKES the Counseling Center A GREAT PLACE?

• A knowledge-sharing organization that works collaboratively with diverse partners.

• Professional development opportunity and mentorship

• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Coordinate front office operations and manage scheduling for Same Day Consultations (SDCs),
  initial appointments, and follow-up services.
• Ensure adherence to established procedures for client check-in, intake, and service setup.
• Provide guidance and support to front desk staff and assist with training on policies and workflows.
• Troubleshoot scheduling issues and resolve client concerns, escalating as needed.
• Maintain waitlist processes, including communication and documentation.
• Deliver high-quality customer service to students, visitors, and campus partners.
• Answer incoming calls, respond to inquiries, and direct clients appropriately.
• Perform administrative tasks such as data entry, scanning, and maintaining records.
• Support overall office operations and assist with additional duties as needed.

Disclaimer:

This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties.

As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications:

Minimum Hiring Qualifications:

Bachelor's degree and one year administrative experience; or high school diploma or GED and five years administrative experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills
• Attention to detail and accuracy
• Ability to handle sensitive and confidential information
• Proficiency in office systems and scheduling platforms