Administrative Specialist I

Administrative Specialist I (26000931) Supports the daily operations of the Counseling Center front office. Coordinates client scheduling, manages Same Day Consultations (SDCs), and ensures efficient access to counseling, psychiatry, and client advocacy services. Serves as a key point of contact for students and maintains smooth, professional front office operations. What the Counseling Center Offers Knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunities and mentorship. Rapidly growing center within an academic setting. Responsibilities Coordinate front office operations and manage scheduling for SDCs, initial appointments, and follow-up services. Ensure adherence to established procedures for client check‑in, intake, and service setup. Provide guidance and support to front desk staff and assist with training on policies and workflows. Troubleshoot scheduling issues and resolve client concerns, escalating as needed. Maintain waitlist processes, including communication and documentation. Deliver high‑quality customer service to students, visitors, and campus partners. Answer incoming calls, respond to inquiries, and direct clients appropriately. Perform administrative tasks such as data entry, scanning, and maintaining records. Support overall office operations and assist with additional duties as needed. Qualifications Minimum Hiring Qualifications: Bachelor's degree and one year administrative experience; or high school diploma or GED and five years administrative experience; or a combination of education and related experience. Preferred Hiring Qualifications: Strong organizational and time‑management skills. Ability to manage multiple priorities in a fast‑paced environment. Excellent communication and customer service skills. Attention to detail and accuracy. Ability to handle sensitive and confidential information. Proficiency in office systems and scheduling platforms. Compensation & Benefits Salary: $39,200. Pay Grade: 10. FLSA Status: Non‑Exempt. Job Type: Full Time (Benefits Eligible). Shift: 8:30 AM – 5:15 PM. Location Atlanta Campus. Equal Employment Opportunity Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual’s race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status. Background Check: Successful candidates must be able to pass a comprehensive criminal background investigation and other applicable background searches such as credit check and Motor Vehicle Record. #J-18808-Ljbffr