Supervisor- Office/Hospice Administration

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Supervisor- Office/Hospice Administration - Detroit - 40 Hours/Week - Day Shift

GENERAL SUMMARY:

Ready to be the backbone of our branch office? Under the guidance of the branch manager, you'll orchestrate the coordination of our office team and keep our branch operations running smoothly. You'll have a hand in shaping our policies and procedures, collaborate with Education Coordinators to welcome and train new team members, and partner with our Operations Director to create exciting growth opportunities for our clerical staff. Think of yourself as the branch manager's trusted right hand—ready to jump in and support wherever needed!

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Keep the daily workflow humming by coordinating work assignments and activities across the office team—from managing phone coverage to organizing supplies and processing physician orders.
• Play a key role in building our team! Participate in interviewing and selecting office staff, evaluate performance, recommend development opportunities, and help shape the onboarding experience for new clerical hires.
• Champion learning and growth by assisting with the development and rollout of orientation and continuing education programs for office staff.
• Be the communication hub! Coordinate the flow of internal and external communications to ensure we stay compliant with accreditation and reimbursement guidelines.
• Master the art of multitasking with general secretarial duties—scheduling and confirming appointments, composing correspondence, greeting visitors, and routing incoming mail with finesse.
• Transform rough drafts and dictation into polished documents—from statistical tables and technical reports to medical correspondence and field staff documentation. Get it done and get it to the right person!
• Guard our office, medical, and administrative files like a pro, ensuring confidentiality and proper maintenance of personnel, payroll, and requisition records.
• Take charge of payroll coordination for the branch office and juggle office staff vacation schedules to keep everyone happy and covered.
• Be the go-to resource! Answer questions from team members, clients, medical staff, and other professionals about our private duty services.
• Have your voice heard through regular meetings with the branch manager and by contributing insights during daily operations.
• Step up and represent the branch office on divisional committees and quality management teams.
• Bring The Henry Ford Experience to life every day and champion our commitment to diversity across the organization.
• Create and maintain a safe work environment by practicing smart safety techniques that protect you and your colleagues.
• Stay aligned with corporate and divisional policies and procedures—we're all in this together!
• Partner with leadership to develop realistic productivity requirements for clerical staff.
• Invest in your Office Coordinators' success by supporting their growth and development. Coordinate regular check-ins and create a roadmap for their advancement.
• Lend a hand to the Branch Manager with nursing meeting agendas, minutes, and other support as needed.
• Lead weekly Henry Ford Experience presentations and daily huddles to keep the team energized and connected.
• Pitch in with other related duties and support staff as the need arises—flexibility is key!

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent. Some college coursework preferred. Previous leadership experience preferred. 
• A minimum of two (2) years of general office experience. 
• Must have interpersonal skills to interface with supervisors and employees in order to answer questions and concerns related to Henry Ford Home Health Care/Community Care Services personnel policies and procedures. 
• Ability to type a minimum of 55 w.p.m. 
• Must have strong organizational and communication skills.