Student Support Specialist - Part Time

Overview Category: Part Time Application Deadline: June 26, 2026 Department: Workforce, Business, and Community Education (WBCE) Contact: Beth Lee - View email address on click.appcast.io Salary: part-time position on the College hourly rates scale, Grade 5 with a minimum starting hourly rate of $17.53. Job Summary The customer-focused, service-oriented part-time Student Support Specialist supports non-credit students within the Workforce, Business & Community Education (WBCE) division. This role provides program information, facilitates registration, and delivers general student support via phone, email, and in-person interactions. The position reports to the Director, Workforce, Business and Community Education Support Services. Essential Job Functions Provides WBCE program information and guidance to prospective students on the telephone, by email, and in person Supports non-credit registration and data entry Communicates updates and maintains accurate program information Responds to student questions, including course changes and refunds Assists with general office, program and instructor support as needed Performs other duties as assigned Minimum Requirements High school diploma or equivalent Two years of experience in direct customer service, sales, or program support Proficiency with email, spreadsheets and basic office software Strong communication and problem-solving skills Ability to work a varied schedule, up to 29 hours per week, including evenings until 6:30 pm Must be positive, flexible, cooperative, and supportive Preferred Qualifications Experience with database/data entry/inquiry tracking Work experience in a college or education setting supporting student needs Physical Demands The work is normally sedentary, requiring exertion of up to 10 pounds occasionally and standing for longer periods during presentations or fairs. The following physical abilities are required: Hear/talk/communicate – Must be able to exchange information and communicate Visual acuity – Ability to perceive or detect surroundings Mental acuity – Able to focus, concentrate, understand, and convey subject matter Repetitive motion (i.e., keyboarding) Stand/sit/walk – Able to move or traverse from one area to another Work Environment College campus with direct contact with students, staff, faculty and the general public in classrooms, common and shared areas, offices, and campus environments. Work involves everyday risks or discomforts requiring normal safety precautions typical of office, meeting, and training rooms; safe workplace practices; use of office equipment; avoidance of trips and falls; observance of fire and building safety regulations and all College policies. Work hours may vary, up to 29 hours per week, including evenings until 6:30 pm. Directions to Apply Interested applicants must submit a resume and cover letter emailed to View email address on click.appcast.io. The application deadline for this position is June 26, 2026. To Qualify for Employment Successfully complete a criminal background check (for designated positions) Be able to work on campus as of the first day of employment Residency restrictions apply: The college does not hire solely online instructors living outside of Maryland. Carroll employees may live in other states, but they must physically work in Maryland the majority of the time. For income tax obligations, employees must be a resident of DC, VA, WV, MD, or PA on the date employment commences. In addition, candidates must be willing to come to campus for identity verification within 3 business days of hire date. Be currently authorized to work in the US, as the College does not offer Visa sponsorships Complete an employment application upon request, prior to progressing through the initial interview process Carroll Community College is committed to fostering a welcoming environment for all. We are proud to be an equal opportunity employer. #J-18808-Ljbffr