Associate Client Success Manager- SKI

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Client Success Manager- SKI based in the United States.

This is an exciting opportunity to join a high-performing customer success team within a fast-growing healthcare technology environment.
You’ll begin with a comprehensive 3–4 month onboarding program designed to prepare you for a full Client Success Manager role.
The position combines client relationship management, product training, customer support, and strategic guidance for outpatient rehabilitation organizations.
You’ll help clinical and administrative teams adopt technology effectively and maximize the value of their software solutions.
The role offers significant exposure to healthcare workflows, SaaS products, and customer experience strategy.
You’ll work alongside talented, collaborative teammates in a fast-paced environment where initiative and smart execution are highly valued.
As you grow into the role, you’ll take on greater ownership and help shape long-term customer success.

Accountabilities

• Build trusted, long-term relationships with clients by serving as a strategic, responsive, and supportive partner throughout their customer journey.
• Support client onboarding and help rehabilitation teams understand and implement software workflows effectively.
• Deliver product training, lead question-and-answer webinars, and educate clinical managers and staff on features and best practices.
• Develop deep knowledge of the product portfolio and respond effectively to customer questions through the designated support channel.
• Identify opportunities to improve product adoption and communicate the value of premium features and offerings that can benefit clients, staff, and patients.
• Partner with customers experiencing potential downgrades or churn to understand their concerns, demonstrate product value, and support retention efforts.
• Collaborate with support teams on escalated tickets, providing workflow expertise and helping resolve customer-specific issues.
• Delegate questions and issues to Client Experience, Billing Success, and Customer Success teams when appropriate.
• Monitor customer needs and collaborate with colleagues and management to identify and implement improvements to the client experience.
• Progress from an associate-level position into full Client Success Manager responsibilities as onboarding and development milestones are completed.

Requirements

• Previous experience working in an outpatient physical therapy clinic is required, with a strong understanding of clinical and administrative rehabilitation workflows.
• A clinical background and/or licensed rehabilitation therapist experience is strongly preferred.
• Experience working with electronic medical record (EMR) systems and a strong interest in healthcare technology.
• Strong technical aptitude and the ability to quickly learn, navigate, and troubleshoot multiple software platforms.
• Advanced proficiency in Microsoft Excel and confidence working with technology in live customer-facing environments.
• Excellent written and verbal communication skills, with the ability to explain technical or workflow concepts clearly to different audiences.
• A genuine passion for learning software and helping customers use technology effectively.
• Strong motivation, adaptability, and resilience when working in a fast-paced environment that may occasionally require work outside standard hours.
• A growth-oriented mindset and willingness to take on increasing responsibility as the team and customer base expand.
• Medical billing experience or education and previous B2B SaaS experience are valuable additional qualifications.

Benefits

• Competitive salary, with a stated compensation range of $75,000–$100,000 .
• Remote/hybrid work environment with flexibility.
• Potential equity compensation for outstanding performance.
• Flexible paid time off (PTO).
• Company-sponsored lunches.
• Company-paid disability and life insurance.
• Company-paid family and medical leave.
• Medical, dental, and vision insurance.
• Discounted pet insurance.
• FSA/DCA and commuter benefits.
• 401(k) plan.
• Credits for online and in-person fitness classes or gym memberships.
• Access to an HQ recovery suite featuring a cold plunge, sauna, and shower.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.