Customer Service Representative

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. Job Description Provides excellent customer service to existing and future customers by delivering services such as billing, credit and collections, service requests, energy efficiency and customer account management. Assist customers, primarily via telephone, in regard to service outages, restoration of electric services, and electric service billings. Resolve disconnect or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan. Coordinate customer requests, when necessary, with the appropriate company department. Prepare written communication, and perform other non-phone back office work. Communicate with field personnel via phone or electronic means to process customer work orders. Qualifications A High School diploma or GED (required). A minimum of two years customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience. Additional Information Testing required: Typing (Must be 30 WPM) Call Center Representative Basic Windows Training Office Math Analytical Skills We pay weekly every Friday, have direct deposit, and offer a competitive benefits package: Medical, Dental Vision, 401k plan, etc. - Benefits available shortly into this contract (30+ days - starting with the 1st of the month following 30 days of service). At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings. #J-18808-Ljbffr APR Consulting, Inc