Administrative/Patient Services Coordinator

Patient Concierge

The Patient Concierge serves as an essential member of CS International care team; works to facilitate customer service needs of the international patient and family population, ensuring an efficient process and promoting high levels of patient and customer satisfaction. Provides international patients and families with assistance in accessing non-medical resources within the medical center and the community. Responsible for effectively analyzing patient and family needs and organizing, assembling and arranging resources to address inquiries.

Primary Duties and Responsibilities:

• Handles all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with services provided, hours of operations, key CSI personnel, directions, etc. Responds to all customer requests in an accurate and timely manner.
• Prepares and mail welcome packets (e.g., provide information about Cedars-Sinai, Los Angeles, community, tours, restaurants, grocery stores, attraction sites, recreation and activities, etc.) to all patients.
• Triage incoming inquiries, providing patient lounge and telephone coverage. Meets and greets patients and their families. Tracks daily lounge visitor log, concierge services provided and parking validations provided.
• Performs concierge services i.e. hotel accommodations, arranges for transportation, prepares documents for VISA extensions, and other related services.
• Maintains a clean and organized lounge, including coffee service. Ordering and restocking lounge supplies and keeping track of lounge amenities and when new amenities need to be ordered. Putting in work orders as needed for the lounge and following up on work order requests. Processes check requests and purchase requisitions for vendors as needed.
• Manages the collaborative spaces in the lounge (prayer room/conference rooms, lobbies) to ensure coordinated use and optimum efficiency and customer service.
• Assists with developing a network of contacts and resources that can provide assistance in accommodating the diverse requests of CSI and VIP customers.
• Coordinates and collaborates cross-functionally to ensure patients' language access service (interpreter services), meal and dietary needs, and ensures that religious accommodations are satisfactory.
• Ad-hoc duties as needed.

About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces.