Manager- Business Operations

Role Description

We are seeking a highly organised and proactive Manager- Business Operations to support leadership in tracking strategic initiatives and to assist the Business Development (BD) function with lead management, pipeline tracking, and client coordination. This is a high-impact, execution-oriented role that serves as a central hub for information, follow-ups, and documentation across teams.

The ideal candidate is detail-oriented, tech-savvy, and comfortable working across functions, ensuring priorities are clearly tracked, timelines are met, and no critical actions fall through the cracks.

Key Responsibilities

• Strategic Initiative Tracking & Coordination
  • Track company-wide initiatives, projects, deadlines, owners, and dependencies in a structured and organised manner.
  • Work closely with team leads and individual contributors to capture progress updates, risks, and upcoming deliverables.
  • Maintain well-organised folders, project documentation, internal notes, and process documents.
  • Prepare concise summaries, dashboards, and progress reports for leadership review.
  • Proactively follow up with stakeholders to ensure timelines are met and blockers are escalated in a timely manner.
• Business Development Support
  • Track and update all incoming leads, opportunities, and client interactions within CRM systems (HubSpot, Salesforce, or similar).
  • Maintain accurate records of opportunity status, meeting history, follow-up actions, and next steps.
  • Support the BD team with client-facing materials, pitch decks, follow-up emails, and meeting summaries.
  • Ensure the BD pipeline remains clean, structured, current, and actionable at all times.
  • Prepare professional presentations, summaries, and reports for internal and external stakeholders.
• Communication & Cross-Functional Coordination
  • Act as a central coordination point across teams to facilitate information flow, updates, and scheduling.
  • Communicate clearly and professionally through email, messaging platforms, and meetings.
  • Draft internal communications, meeting notes, action trackers, and structured summaries as required.
• Technology, Tools & Process Enablement
  • Use CRM platforms to maintain accurate and reliable data.
  • Work with productivity and collaboration tools such as Excel, Word, PowerPoint, Canva, Notion, and similar platforms.
  • Leverage AI tools (ChatGPT and other generative AI solutions) for research, drafting, documentation, and efficiency improvements.
  • Identify opportunities to improve internal processes, documentation, and tool adoption to enhance team productivity.

Qualifications

• Bachelor’s degree required; MBA preferred.
• Prior experience in consulting, operations, business coordination, or similar roles.
• Strong organisational and follow-up discipline with the ability to manage multiple parallel workstreams.
• High level of structure, attention to detail, and ownership mindset.
• Excellent written, verbal, and presentation skills.
• Hands-on experience with CRM systems (HubSpot, Salesforce), productivity tools (Excel, Word, PowerPoint), and basic design tools (Canva).
• Comfortable using AI tools to accelerate workflows and improve output quality.
• Ability to work independently with minimal supervision in a fast-paced, cross-functional environment.

Requirements

• Strong coordination, execution, and stakeholder management skills.
• Ability to translate unstructured inputs into clear action plans and documentation.
• High accountability, reliability, and attention to detail.
• Strong interpersonal skills and professional communication.
• Adaptability to changing priorities and deadlines.

What Success Looks Like

• The Business Development pipeline is consistently clean, organised, and up to date.
• Company-wide initiatives are clearly tracked with no missed deadlines or unresolved follow-ups.
• Leadership receives timely, accurate updates and well-structured documentation.
• The role becomes a trusted operational backbone and central point of coordination across the organisation.