FRONT DESK REPRESENTATIVE

Front Desk Representative

Healix Infusion Therapy is seeking a Full Time Front Desk Representative to coordinate and administer patient care services at one of our Multi-Specialty Office Infusion Centers located in Richmond, VA!

As a Front Desk Representative at Healix Infusion Therapy, you'll be delivering patient services in a fast-paced, entrepreneurial setting. We use advanced technology to provide infusion care to our patients in a comfortable, med spa-like environment that truly puts the patient first.

Healix values Front Desk Representatives who possess a strong work ethic, ability to multi-task in an interdisciplinary setting, and a commitment to drive our company core values to deliver exceptional care and patient and physician peace of mind!

Essential Duties and Responsibilities:

• Greet patients and caregivers, welcome them for their services, and accompany them to the patient treatment area.
• Provide excellent customer service via the phone and face to face patient and caregivers
• Answer phone and relay patient requests and questions to clinical staff.
• Calls patients prior to appointment date to confirm appointment and time; update insurance information.
• Perform order entry and communicate order status to team members, as required.
• Verify patient eligibility and benefit coverage timely utilizing phone or online resources, as requested.
• Communicate patient financial responsibility to the patient and all applicable staff.

Core Duties and Responsibilities:

• Communicates with clients and fellow employees through written and verbal forms, clearly and timely
• Interacts professionally with clients and fellow employees
• Cooperates with team members to accomplish departmental goals
• Accepts and incorporates changes or new ideas into daily work
• Provides service in a responsive, timely and accurate manner to both clients and fellow employees
• Understands and adheres to policies and procedures
• Arrives at work as scheduled and notifies supervisors in a timely manner of any absences
• Recognizes priorities and takes action; makes productive use of time
• Strives to resolve problems and conflicts on his/her own initiative
• Attempts to create new ideas or new procedures working as part of a group or individually.
• As a part of your job, you will receive protected health information. It is your responsibility to comply with HIPAA in using and disclosing health information.

About Us

Healix is the nations leader in providing physician office-based infusion services. Focused on patient and physician peace of mind for over 30 years, Healix offers unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting.

Our company manages Office Infusion Centers on behalf of physicians, hospitals, and medical institutions, encouraging in-office treatment for optimal patient care. Healix is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our clients and their patients.

Studies show that the physician office infusion center setting provides significant site of care benefits for patients, communities, and payors, including superior clinical outcomes and lower cost of care. Overall patient satisfaction at Healix-managed infusion centers soars, with 98% of patients rating their care as excellent. Our physician clients rely on Healix to handle all facets of infusion center operations, including drug purchasing, revenue cycle management, managed care programs, and clinical staffing. As we continue to leverage unique industry expertise in management and service markets, the Healix corporate and clinical teams are dedicated to maintaining focus on patient and physician peace of mind!

Why Join Healix?

• Competitive salary
• Daytime hours
• Physician office setting
• Interdisciplinary team
• Initial and on-going training
• Cutting-edge therapies

Qualifications

• High School Diploma and some college hours in related courses, recent related experience, or equivalent combination of education and experience
• At least 1 year experience in medical office setting with front office duties preferred
• In lieu of prior medical office experience, candidates with one to two years' experience in a customer service role will be considered.
• Excellent customer service and verbal communication skills
• Ability to work independently and multi-task in an office-based setting
• Must be able to function in a fast-paced environment
• Microsoft Office, EMR, and other medical software experience preferred.

Equal Employment Opportunity

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, training, leave of absence, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. Healix has a non-discrimination policy and complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the Company has facilities.