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IT Support Specialist

$28 - $35 per hour

Piper Companies

Piper Companies is seeking an IT Support Specialist to support a leading organization in the networking and technology space. This is a hybrid opportunity located in the RTP (Research Triangle Park), NC area, with a required onsite presence every Tuesday and remote work for the remainder of the week. This position offers an initial 3-month contract with quarterly extensions and strong long-term potential. The IT Support Specialist will work directly with customers and internal teams to support onboarding, implementation, platform adoption, and technical troubleshooting efforts, serving as a trusted resource for IT infrastructure and connectivity-related initiatives.

Responsibilities of the IT Support Specialist Include:
  • Partner with customer IT and infrastructure teams to support onboarding, implementation, and activation of technology solutions.
  • Assist with deployment, configuration, and support of virtual machine-based collectors, integrations, and monitoring tools within customer environments.
  • Provide technical guidance related to networking, connectivity, system access, DNS, IP addressing, firewall policies, and authentication requirements.
  • Support cloud-based implementations, API integrations, system migrations, and platform adoption initiatives.
  • Troubleshoot infrastructure, networking, and application issues while coordinating resolutions with engineering and support teams.
  • Deliver technical training, end-user guidance, and best practices to ensure successful platform utilization.
  • Document customer environments, technical configurations, and implementation milestones.
Qualifications for the IT Support Specialist Include:
  • 2+ years of experience in IT support, technical support, help desk, systems administration, network support, implementation, or a related technical role.
  • Hands-on experience with networking fundamentals, including TCP/IP, DNS, DHCP, firewalls, SSH, SNMP, and virtualized environments.
  • Exposure to Windows environments, Active Directory, Microsoft 365, Entra ID (Azure AD), or other enterprise IT infrastructure technologies is preferred.
  • Understanding of cybersecurity concepts including vulnerability management, software patching, system hardening, CVEs, and endpoint security.
  • Strong communication skills with the ability to explain technical concepts to both technical and non-technical users.
  • Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Network Engineering, or equivalent professional experience.
Compensation:
  • $28-$35/hr
  • Comprehensive Benefits including Medical, Dental, and Vision

Keywords: IT Support Specialist, Technical Support Specialist, IT Specialist, Desktop Support, Systems Support, Network Support, Infrastructure Support, Help Desk, System Administrator, Active Directory, Microsoft 365, Entra ID, Azure AD, Cisco Networking, TCP/IP, DNS, DHCP, Firewall Management, Virtual Machines, Cloud Technologies, Cybersecurity, Vulnerability Management, API Integrations, Technical Implementation, Enterprise IT, Network Operations, Customer Support Engineer, Technical Consultant.

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Vacancy posted 17 hours ago
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