IT Help Desk Technician Level 2 SkillBridge Fellow
DAN
Program/Program Office/Agency IT Help Desk Technician Level 2 SkillBridge Fellow
Service All Services
Training Duration 121-168 days
Delivery Method In-Person
Number of Locations 1
Summary Description DAN's Information Technology Department supports the enterprise systems, infrastructure, cybersecurity, and operational technologies that enable the organization's global mission of dive safety, emergency assistance, research, education, and member services. The department provides technical support, enterprise systems administration, cybersecurity operations, cloud and infrastructure management, business application support, and organizational technology training across all DAN operational areas.
Jobs Description The DAN IT Support & Enterprise Operations SkillBridge Fellowship (Level 2) is designed for transitioning Service Members with prior technical experience seeking advanced exposure to enterprise IT operations within a mission-driven nonprofit environment.
Participants will gain structured, hands-on experience supporting enterprise technology systems that enable DAN's mission areas, including member services, emergency assistance, research operations, and organizational support functions.
The fellowship focuses on advanced troubleshooting, enterprise systems support, endpoint management, infrastructure operations, cybersecurity awareness, and escalated technical issue resolution. Participants will collaborate with systems administrators, cybersecurity personnel, business application teams, and operational departments while developing professional IT support and enterprise operations skills.
This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties.
Locations of Prospective Jobs by State
North Carolina
DAN$19 - $21 per hour
...DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help... ..., following priority levels as defined in the Standard... ...escalate to incident (level-2). Follow-up with customers,... ...routers. Minimum of one year of IT call center support...Level 2Hourly payTemporary workFor contractorsWork at officeLocal areaFlexible hours- ...Overview MetroSys is seeking a customer-focused Onsite IT Support Technician to provide hands-on technical support for end users and office... ...procedures. Escalate complex technical issues to Level 2 engineering teams while coordinating onsite troubleshooting...Level 2Temporary workWork at officeLocal areaRemote work
- ...parties ~ Competitive salary ~ Dental insurance Summary: We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small...Level 2Remote jobWork at officeLocal areaAfternoon shift
- ...Help Desk AnalystArete Technologies, Inc. offers set of innovative Consulting... ...of over 30 years in IT Consulting and Staffing industry... ...is seeking the services of two (2) bilingual Application/Production... ...requires someone who has a high level of customer experience and who...SuggestedWork at officeLocal areaWorldwide
$51.48k - $90.1k
...Engineering is seeking a Service Desk Technician to provide technology support... ...computing equipment, and helping ensure a seamless technology... ...technologies, and collaborate with IT professionals across Duke.... ...001465 USER SERVICES SPECIALIST Job Level: 11 #J-18808-Ljbffr...SuggestedWork experience placementCasual workAfternoon shift- ...Help Desk Analyst Location: Research Triangle Park, Durham NC Duration: 6 Months Responsibilities include: Monitoring incoming issues that are resolved by the front line Help Desk staff Diagnosing the root cause and resolving isolated issues Escalating...
$25 per hour
...Are you a problem-solver who enjoys helping people and keeping technology... ...smoothly? We're seeking a Desktop Support Technician (Level 2) to join a growing IT team supporting over 1,000 users... ...professional who thrives in both help desk and hands-on desktop support...Level 2Contract workTemporary workWork at officeLocal areaRemote work- Systems Support AnalystLocation: Durham NCDuration: Long TermThis role is an Incident Manager with strong ITSM/ITIL/ServiceNow experience.Top Skills:Previous experience with ITSM is a must along with great communication skills.Having experience with Servicenow and/or incident...Work at office
- ...adaptable, acts positive, professional, and helpful manner, and demonstrates a strong work... ...such a manner to maintain the highest level of Accreditation from the Association for... ...driver license. Laboratory Animal Technician (LAT) certification from the American Association...Full timeContract workTemporary workWork at officeRemote workNight shift
- FST TECHNICAL SERVICES SENIOR TECHNICAL PROGRAMS SPECIALIST Technical Programs | Inspection & Testing | Equipment & Calibration | Up to 25% Travel FST Technical Services is seeking a Senior Technical Programs Specialist to serve as a key technical subject matter...Full timeWork at office
- ...Job Description Job Description IT Support Technician The IT Support Technician serves as the first point of contact for incidents and... ...Triage, Resolve, Document and close or escalate all support desk tickets Identifies and escalates situations requiring urgent...Work at officeRemote workMonday to FridayFlexible hoursShift workWeekend work
$28 - $35 per hour
...troubleshooting efforts, serving as a trusted resource for IT infrastructure, networking, and connectivity-... ...for the Technical Support Engineer: 2+ years of experience in technical support, IT support, network support, help desk, systems administration, customer-facing...Contract workRemote work$124k - $241.5k
...to training and inference frameworks, low-level software libraries, and open-source projects... ...provides guidance to our engineering teams to help make our products better. NVIDIA's success... ...is 124,000 USD - 195,500 USD for Level 2, and 152,000 USD - 241,500 USD for Level 3...Level 2Full timeWorldwide- ...person will be joining their Data Partnership Team that focuses on IT Service Management, system compliance, and platform lifecycle... ...management of the personalized health system data lake. This person will help drive the sourcing of the data into the different platforms by...
- ...IT SpecialistMajor Duties:Diagnose and resolves problems in response to IT reported incidents... ..., laptops, tablets, smart phones, desk phones, video teleconferencing equipment,... ...response to customer requirements.Ensure Help Desk tracking and asset information is accurate...Remote workRelocation packageMonday to FridayFlexible hours
$65 - $70 per hour
...design services. Provide consultancy and advice to business partners on the applicability and usability of alternative technology to help address business requirements, problems or issues. Review documents and models produced by Business Analysts, Architects, and...Hourly payContract workTemporary workWork experience placementRemote work- ...Northrop Grumman Mission Systems seeks a Sr. Principal Cyber Software Engineer (Level 2 CNO Analyst/Programmer) to design and develop custom software tools; work across Windows/.NET and UNIX environments, with strong Python and C/C++ skills. This role involves creating...Level 2
$120k - $150k
Piper Companies is seeking a Technical Business Systems Analyst to join a growing organization in the technology industry based in Durham, NC. The Technical Business Systems Analyst will bridge business needs and technology solutions, partnering across Finance, Supply Chain...- ...processes. Educate and mentor students, nurses, fellows, and new staff as needed. Attend required... ...registry or certification. Experience Level I: New graduates welcome (must obtain... ...12 months of hire). Level II: Minimum of 2 years of experience as a Cardiac Sonographer...Level 2RelocationRelocation package
- ...Technical Support Specialist Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow... ..., Knowledge, Skills & Experience 1–5 years in a Service Desk or in an IT Support role. Strong knowledge of Windows 10/11, O365, Teams...
$16 per hour
...Further details upon interview.Requirement: 2 years of prior server experience required... ...exhibits professionalism with customers, fellow employees and others.Performs other duties... ....Certain positions may require Florida Level 2 background screening. Details: are accepted...Level 2Hourly payFull timePart timeLocal areaImmediate startFlexible hours$16 per hour
...details upon interview. + **Requirement** : 2 years of prior server experience required... ...exhibits professionalism with customers, fellow employees and others. + Performs other... ...necessity. Certain positions may require Florida Level 2 background screening. Details:...Level 2Hourly payFull timePart timeLocal areaImmediate startRemote workFlexible hours$93.09k - $124.12k
...deliver meaningful impact, and help shape the future of AI‑ready connectivity... .... The Role The Senior IT Systems Engineer provides... ...as network support for two (2) geographically separated Network... ...or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required. Preferred...Level 2Full timeTemporary workWork at officeRemote workShift workNight shift$16.42 per hour
...leading provider of professional IT services and staffing to... ...SLAs while maintaining a high level of customer satisfactions. Provide... ...including: Consulting with the Service Desk on support calls Able to... ...A+ Certification recommended 1-2 years or more of related experience...Permanent employmentContract workFor contractorsWork at officeLocal areaImmediate startRemote work- ...medical management of infants under the age of 2, who are in the Neonatal Intensive Care... .... This includes seeing patients in the level 4 and level 2 NICUs affiliated with Duke University... ...with the attending physician and fellows, round daily on patients to assess, diagnose...Level 2TraineeshipShift workNight shift
- ...Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage relationships... ...from time to time to cover for other help desk staff and to be on call via pager during... ...Quality Years of Experience Relavant : 2 - 3 years of help desk, voice customer...Local areaRemote workFlexible hours
- Spanish is mandatory The OSS Technician provides both in-person and remote IT support for employees, ensuring timely resolution of hardware, software, operating... .... Primary Responsibilities Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up...Remote work
- ...currently seeking a Product Support Technician. Key Responsibilities of Role:... ...st class technical support to help us remain the gold standard... ...NIOX maintain the highest level of quality regarding the following... ...Technical Support Minimum 2-3 years’ experience as Service...
- Service Desk Agent Act as the first point of contact for users via phone, email, and chat. Document and classify incidents in ticketing... ...Update users on the status of their requests and communicate major IT service outages. Technical knowledge of operating systems and...Work at officeLocal areaShift work
- ...users Route problems to internal 2nd and 3rd level IT support staff. Coordinate and manage... ...hours from time to time to cover for other help desk staff and to be on call via pager during... ...and Quality Years of Experience Relavant : 2 - 3 years of help desk, voice customer...Work experience placementLocal areaRemote workFlexible hours
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