Service Coordinator

Job Description

Job Description

Position Title: Service Coordinator

Union: IBEW 89

Last day for internals 6/12/2026

Rate of Pay: $15.12 to $33.64 hourly DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: O ur customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You : We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement : We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust : We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

The Service Coordinator handles extensive customer contact, both internal and external. Team is responsible for day-to-day monitoring and interactions associated with Washington Joint Pole activity. Responsible for daily activities associated with OSP M6 tasks/functions. Required to investigate and process Plant Damage Claims to Ziply Fiber plant.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

· Responsible for monitoring, updating and completing OSP tasks within M6 and handling associated escalations.

· Serves as point of contact with partner utilities for making pole attachment requests, updating system tickets, paying invoices associated with these activities, including any other joint pole and easement activities this may include.

· Inputs and collects Plant Damage Report for damages to Ziply Fiber plant for possible reimbursement. This includes taking initial report from field, analyzing for what documents will be associated, collecting appropriate documents, working with the field throughout the damage project life, monitoring project for all work complete.

· Inputs and compiles data into tracking system and maintains commitment files; completes records as appropriate.

· Follows all appropriate laws, Company policies, and procedures.

· Performs other duties as required to support the business and evolving organization .

Required Qualifications:

· High school diploma or GED.

· Fundamental knowledge of job-related equipment, plant, tools, products, services, symbols, records, and applicable techniques & applications.

· Demonstrated effective written and verbal communication skill.

· Demonstrated effective organizational skills.

· Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.

· Ability to read, write, and speak English effectively.

· Basic keyboarding skills, including both alphabetic and numeric input.

· Flexibility to work varied hours and days as needed.

Knowledge, Skills, and Abilities:

· Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

· Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

· Strong verbal and written communication, attention to detail, and organizational skills.

· Ability to work within critical deadlines.

· Ability to adjust to rapidly changing priorities and schedules.

· Ability to provide excellent customer service.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.