Technical Service Representative

Wisconsin Distribution Center 12885 104th Street, Pleasant Prairie, WI 53158 High-quality people and high-quality products. That’s what you’ll find when you join Uline as a Technical Service Representative. In this role, you’ll help customers get the most out of their Uline products by providing expert guidance on proper use, troubleshooting issues and performing repairs that keep their operations running smoothly. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Hours Monday - Friday, 10:30 AM to 7 PM. Position Responsibilities Repair products returned by customers including packaging tools and equipment. Provide technical support to our customers through email and over the phone, offering solutions to prevent unnecessary product returns. Act as a resource for departments, answering questions and supporting their repair‑related needs. Coordinate parts and estimates for repairs. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. Prior electrical and mechanical experience a plus. 2+ years of customer support experience a plus. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one. Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best‑in‑class, clean, modern facilities. First‑class fitness center with complimentary personal trainers. Over four miles of beautifully maintained walking trails. About Uline Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug‑free workplace. All new hires must complete a pre‑employment hair follicle drug screening. EEO/AA Employer/Vet/Disabled Our employees make the difference and we are committed to offering exceptional benefits and perks! #J-18808-Ljbffr Uline