System Administrator

Systems AdministratorTransform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. Our Systems Administrator supports and manages the responsibilities of the successful completion of all tasks in assigned projects. The primary responsibilities of our Systems Administrators are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware. Our technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques. This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.Tier 2 Operations & Maintenance (O&M) Hardware Support Roles & Responsibilities:Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administrationMaintain current technical knowledge to resolve complex issues requiring detailed systems and applications understandingInstall, upgrade, repair, support customer baseline equipment and related devicesPerform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systemsPerform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change managementTroubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)Reseat cards, reboot hardware, replace hardware components, and replace cablingRe-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted filesCustomer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutionsProvide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution statusCommunicate incident: change request updates with managers, team members, service providers, customers, and stakeholdersUpdate incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentationSupport non-standard surge services for special projects and high visibility activities as directedCollaborate with internal and external customers, agencies, and service providersSupport incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)Provide process improvement recommendations and integrate support best practicesParticipates in special projects as required.WHAT YOU'LL NEED TO SUCCEED: Education: Technical Training, Certification(s) or Degree Required Experience:1+ years of related experienceUnderstanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practicesMust possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certificationAs part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violationsSecurity Clearance Level: TS/SCI with Polygraph Location: On Customer Site US Citizenship Required