Stop Loss Support Specialist- Hybrid- Nashville TN

Entry-Level Stop Loss Support Specialist

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.

We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking. These values are the foundation of Lucent Health.

Honest

• Transparent Communication: be open and clear in all interactions without withholding crucial information
• Integrity: ensure accuracy in reporting, work outputs and any tasks assigned
• Truthfulness: provide honest feedback and report any issues or challenges as they arise
• Trustworthiness: build and maintain trust by consistently demonstrating reliable behavior

Ethical

• Fair Decision Making: ensure all actions and decisions respect company policies and values
• Accountability: own up to mistakes and take responsibility for rectifying them
• Respect: treat colleagues, clients and partners with fairness and dignity
• Confidentiality: safeguard sensitive information and avoid conflicts of interest

Hardworking

• Consistency: meet or exceed deadlines, maintaining high productivity levels
• Proactiveness: take initiative to tackle challenges without waiting to be asked
• Willingness: voluntarily offer to assist in additional projects or tasks when needed
• Adaptability: work efficiently under pressure or in changing environments

The Entry-Level Stop Loss Support Specialist is responsible for running standard reports and supporting the maintenance of stop loss and claims data. This role is well-suited for someone who is detail-oriented, comfortable working with reports and spreadsheets, and interested in building experience in healthcare or insurance operations.

Responsibilities

• Run routine stop loss and claims reports using established systems and templates
• Verify report data for accuracy, completeness, and formatting
• Upload, organize, and maintain report files and data logs
• Assist with updating spreadsheets and tracking reports on a recurring schedule
• Follow documented procedures for report generation and data handling
• Flag data issues or missing information to senior team members
• Respond to basic internal requests for reports and data extracts
• Maintain confidentiality and comply with data privacy standards

Required Qualifications

• Basic to intermediate Excel skills (sorting, filtering, formulas)
• Strong attention to detail and ability to follow step-by-step instructions
• Comfortable working with repetitive tasks and deadlines
• Ability to work independently and as part of a team

Preferred Qualifications

• Experience running reports in an office, healthcare, or insurance environment
• Familiarity with claims data or insurance terminology (helpful but not required)
• Exposure to reporting tools or databases is a plus

Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.