Customer Service Representative

Veterinary Customer Service Representative

Welcome to Redstone Animal Hospital, where we are dedicated to providing exceptional care for your beloved pets. We are a fast-growing 6 doctor small animal practice with the unique role of serving both our community and our local humane society. Our state-of-the-art facility is staffed by a team of compassionate professionals who are committed to promoting the health and well-being of animals in our community.

At Redstone, our mission is to deliver high-quality veterinary care with integrity, compassion, and respect. We strive to build lasting relationships with our clients and their pets, offering personalized treatment plans tailored to meet each animal's unique needs.

Values:

• We don't panic even if we are running 40 minutes behind on appointments.
• We are YES people within reason?
• We CARE for each other, for our clients, and for the animals who rely on us to be their voice
• Bring the right attitude and bring the FUN

Job Description:

As a veterinary Customer Service Representative at Redstone Animal Hospital you will schedule appointments and facilitate follow up calls for our six Veterinarians, check patients in and out, update patient records and owner information, as well as process payments. A successful candidate should have strong organizational and multitasking skills, excellent telephone and in person customer service skills, and the ability to remain calm in stressful situations.

Responsibility:

• Answer a six-line phone system and transfer the clients inquires appropriately
• Check patients in for their appointments as soon as they arrive and record their weight on the scale (if canine patient).
• Complete any follow up tasks or calls on the critical follow up list
• Confirm appointments and procedures scheduled for the next day that were not confirmed through our reminder system.
• Complete surgery paperwork for the next days drop off's
• Monitor Gmail Inbox for any incoming and outgoing communications/appointment requests
• Attach specialty and emergency visit records to patient charts and task DVM for review
• Be knowledgeable in Heartworm Prevention and Flea and Tick Control
• Be knowledgeable in Puppy and Kitten Vaccine Schedule
• Process prescription refill requests and verifying refills with DVM if needed
• Assist in Drive thru pharmacy
• Take in drop off lab samples and make sure they appropriately labeled with printed requisition
• Complete record audits to ensure charges were accurately captured and SOAP notes were entered properly
• Assist in triage scheduling and check in for emergency or add on appointments
• Go through our scan folder and properly upload documents and assign to the correct patient files
• Communicating across departments for when tech appointments arrive for treatment

Veterinary Receptionist Requirements and Qualifications:

• High school diploma or equivalent
• Able to lift at least 40 lbs
• Basic math and computer skills
• Experience with Avimark in a plus but not required
• Comfortable working with animals

Benefits:

• Competitive salary commensurate with experience
• Opportunities for career advancement and professional development
• Health benefits package
• 401K
• Employee discounts on veterinary services and products
• Positive and supportive work environment with a focus on work-life Harmony