Resident Relations Associate

Job Description

Job Description

We are seeking a polished, professional, and customer-service-oriented Administrative Assistant to join our team at a luxury Class A residential community. This role serves as a key support position for the property management office and is often the first point of contact for residents and guests. The ideal candidate is organized, personable, detail-oriented, and passionate about delivering an exceptional resident experience.

Responsibilities

• Greet residents, guests, and prospective residents in a warm and professional manner
• Answer phones, emails, and general resident inquiries promptly and courteously
• Schedule appointments and coordinate meetings for the management team
• Conduct follow-up calls with new move-ins to ensure resident satisfaction and address any concerns
• Assist with work order coordination and follow up with residents regarding maintenance requests
• Walk new residents to their apartment homes during move-in and provide a welcoming introduction to the community
• Support day-to-day administrative operations within the leasing and management office
• Maintain organized resident records, keys, and office documentation
• Assist with resident events, communications, and overall resident relations initiatives
• Coordinate with concierge, maintenance, and leasing teams to ensure smooth property operations
• Maintain a polished and professional appearance of the front office and common areas

Qualifications

• Prior experience in property management, hospitality, customer service, or administrative support preferred
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Professional demeanor and positive attitude
• Proficiency in Microsoft Office and property management software preferred
• Ability to provide a high level of customer service in a luxury residential environment

Post Brothers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Post Brothers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.