Call Centre Representative I

Job Responsibilities:

• Knowledge of Medicare, Medicaid, and 3rd party vendors is a plus.
• The primary responsibilities are to verify insurance coverage for potential new clients. Additionally, this person will re-verify insurance coverage for existing patients to process patient prescription needs success and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers.
• This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage, as well as knowledge of government and patient assistance programs. Strong attention to detail and proven analytic and problem solving.

Skills:

• Candidates must have at least one year of customer service or call center experience.
• Strong soft skills, phone etiquette, and computer proficiency (Outlook, Word, Excel) are essential.
• Call monitoring is in place, and candidates must be comfortable with performance tracking.

Education/Experience:

• High School diploma or GED