Customer Service Representative

Customer Service Representative

Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world's top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry!

We are currently looking for a Customer Service Representative for our facility in Raleigh, NC. The CSR is responsible for ensuring that services provided to all customers meet or exceed company standards. The CSR will become proficient in understanding company products, ordering systems, and customer file maintenance to effectively take customer orders and address any complaints or issues.

The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.

Job Responsibilities:

• Communicates with customers primarily by phone, both inbound and outbound, to gather information used to key in orders in computer database.
• Addresses customer complaints and provides solutions.
• Checks and updates expiring temporary, suspended, and cancelled customer state alcohol permits daily
• Communicate with sales and operations for account reconciliation assistance
• Handles customer administration to include customer set up and maintenance.
• Provides office support by assisting co-workers as needed to handle an increased customer load.
• Fill in for receptionist for breaks, lunch, and PTO.
• Review and adjust invoices to reflect driver paperwork and document discrepancies
• Analyze discrepancies between received payments and paperwork
• Accurately identify and sort charge invoices
• Communicate with Driver Supervisors to resolve issues
• Process receipts and collect payments for current day's orders

Job Requirements:

• High School diploma or equivalent required
• Attention to detail is critical and accuracy is a must
• Excellent oral and written communication skills
• Good computer skills – Word and Excel experience desired
• Effective problem-solving skills when encountering new and unique challenges
• Communicate with sales and operations for account reconciliation assistance
• Must be flexible to work schedule and ability to adjust for changes in workload
• Strong organizational skills and ability to prioritize multiple tasks
• Proficient with 10-key
• AS400 experience preferred
• Ability to find ways to increase efficiency

Details:

Schedule: Monday-Friday 8:00 am to 5:00 pm with 1 late evening per month

Benefits: Great Medical, Dental, Vision, 401k and PTO offered, plus paid holidays!

Time Type: Full time

Candidate must be able to pass a criminal background check

Johnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Johnson Brothers makes employment decisions based solely on the basis of qualifications for the job.