Customer Solutions Lead

Job Description

Job Description

Benefits:

• 401(k)
• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About the Job

This role sits at the intersection of customer experience, technical problem-solving, and operational execution across the full lifecycle :

• Pre-install (expectation setting, technical clarity)
• Installation (real-time support and issue resolution)
• Post-install (performance, troubleshooting, education)
• Orphaned systems (customers needing support without prior install relationships)

You will serve as the primary technical and customer-facing problem solver , ensuring that issues are resolved quickly, communication is clear, and solutions align with Greenlinks standards.

This is not a traditional customer service role. It requires technical fluency, ownership mindset, and the ability to navigate ambiguity across teams and project stages .

About Greenlink Energy Solutions

Greenlink Energy Solutions develops and delivers commercial clean energy solutions designed for performance, reliability, and long-term value.

We partner with businesses to implement solar, energy storage, HVAC upgrades, and energy optimization systems that reduce costs and improve operational efficiency.

Our approach goes beyond installationwe act as a long-term partner focused on ensuring systems perform as expected over time.

As we continue to grow, we are building a strong, scalable platform and are looking for team members who are organized, dependable, and ready to contribute to a fast-paced, team-oriented environment.

Key Responsibilities

• Serve as the primary point of contact for customer questions and issues across all project phases
• Support pre-install conversations to set accurate expectations and reduce downstream friction
• Assist during active installations by helping resolve technical questions and field issues
• Diagnose and troubleshoot systems across Greenlinks offerings (solar, storage, and related energy systems)
• Support and service orphaned customers , bringing clarity and resolution where no prior relationship exists
• Coordinate service visits, warranty work, and follow-up actions with internal teams
• Use system monitoring platforms (e.g., Enphase, SolarEdge) to identify and resolve performance issues
• Translate technical concepts into clear, customer-friendly communication
• Document all interactions, issues, and resolutions with accuracy and consistency
• Identify recurring issues and provide feedback to improve installation quality, design standards, and customer experience

Requirements

• Experience working with solar, electrical, or energy systems (installation, service, or technical support)
• Strong troubleshooting and diagnostic skills
• Excellent communication skills with the ability to simplify complex technical concepts
• Proven ability to manage multiple issues across different project stages
• Close attention to detail and strong follow-through

Absolute Requirement

• Demonstrated daily proficiency with AI tools (e.g., ChatGPT, Claude, or similar) to enhance productivity, communication, and problem-solving
• Candidates who do not actively use AI in their workflow will not be considered

Preferred

• Experience with solar monitoring platforms (Enphase, SolarEdge, etc.)
• Field service or technical support experience
• Familiarity with NEC and electrical safety standards
• Exposure to broader building systems (HVAC, envelope, or energy efficiency concepts)
• Strong curiosity and commitment to continuous improvement

What Success Looks Like

• Customers feel supported and informed before, during, and after installation
• Technical issues are resolved quickly, clearly, and correctly the first time
• Orphaned customers become satisfied, long-term Greenlink relationships
• Internal teams receive clear, actionable insights from customer interactions
• AI tools are actively used to increase speed, accuracy, and consistency

Why Greenlink

• Help build a full-lifecycle customer solutions function in a growing energy company
• Work at the intersection of technical systems and customer experience
• Join a team that values ownership, clarity, and continuous improvement
• Be part of a mission: Less Grid, More Good

Work Location

In-person at Greenlink headquarters