Case Manager

Job Description

Job Description

Position Type: Part-Time
Start Date: January 2027
Bilingual Preferred (Chinese/English)

Program Overview
Charity Cultural Services Center's Culinary Training Program provides job readiness and culinary/bartending/barista skills
training to help participants build sustainable careers in the food service industry. The Case Manager plays a central role in
supporting clients from intake through graduation and employment.

Position Summary
The Case Manager is responsible for the full client experience within the culinary training program: from initial outreach and
intake through case management, class supervision, and post-graduation follow-up. This role combines direct client service
with administrative and program support duties, and requires someone who is organized, personable, and comfortable
working across a wide range of tasks in a fast-paced environment.

Key Responsibilities
Client Intake & Case Management
• Conduct intake and needs assessments for prospective program participants
• Maintain ongoing case notes documenting client progress, challenges, and services provided
• Enter and maintain accurate client data in program databases/case management systems
• Collect pay stubs and employment verification from program graduates for outcome tracking
• Provide client information and data for internal and funder-required reports
Outreach & Engagement
• Respond to inquiries about the program via phone, email, and in person
• Conduct community outreach to promote the program and recruit eligible participants
• Receive and assist walk-in/drop-in clients and incoming calls
• Represent the program at community events, partner meetings, and informational sessions as needed
Program & Classroom Support
• Supervise the cooking and bartending classes, ensuring a safe and supportive learning environment
• Print and organize curriculum materials for classes
• Order and maintain supplies and materials needed for classes and program operations
• Assist with special culinary events, which may occasionally require evening or after-hours availability

Qualifications
• Experience in case management, social services, workforce development, or a related field
• Strong organizational skills and ability to manage multiple responsibilities simultaneously
• Comfortable with data entry and maintaining accurate records
• Excellent interpersonal and communication skills; comfortable engaging both clients and community partners
• Bilingual (English/Chinese) strongly preferred
• Ability to work occasional evenings for special events
• Experience in or familiarity with culinary/food service settings a plus, but not required

Schedule 
Standard business hours (Monday-Friday, 9am-1pm) with occasional evening availability required for special events.
Conversion to full-time position (Monday-Friday, 9am-5pm) will be considered after probation. Full-time benefits include paid time off, paid sick leave, health/dental insurance, and maternity/paternity leave.