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Salesforce Business Analyst

Talent Portus

Job Title: Salesforce Business Analyst (State Government / Public Sector)

Location: Albany, NY (Hybrid)

Duration: 30 Months

Employment Type: Contract

Interview Type: Virtual

Job Description:

We are seeking an experienced Salesforce Business Analyst for a long-term (30-month) hybrid engagement with the State of New York in Albany, NY.

The ideal candidate will have 7+ years of hands-on experience in business analysis, requirements management lifecycle, Salesforce OmniStudio, and Public Sector solutions.

Key Responsibilities:

  • Elicit, analyze, and document stakeholder business needs using process mapping, use cases, swim lane diagrams, wireframes, and UI specifications.

  • Manage requirements throughout the Requirements Management Lifecycle, including traceability, baselines, and change control.

  • Leverage Salesforce OmniStudio and Public Sector solutions to design functional and technical workflows.

  • Collaborate with application architects and dev teams to resolve conflicting requirements in an Agile/SCRUM environment using Jira.

  • Create comprehensive test plans, test cases, and lead User Acceptance Testing (UAT) sessions with business end-users.

Required Experience & Qualifications:

  • 84+ Months (7+ Years) of Business Analysis experience in requirements gathering, process mapping, and creating software development artifacts.

  • 60+ Months (5+ Years) managing requirements traceability, baselines, change control, and creating test plans/UAT execution.

  • 24+ Months of hands-on experience with Salesforce OmniStudio and Public Sector solutions .

  • 12+ Months of experience using Jira in an Agile/SCRUM framework.

  • Certifications (Mandatory/Preferred):

    • Salesforce Certified Business Analyst, Administrator, or Developer.

    • IIBA CBAP (Certified Business Analysis Professional).

Location Requirement: Must be able to report on a hybrid schedule in Albany, NY 12203.

How to Apply:

Interested candidates, please email your updated resume and contact details to View email address on us.fitly.work .

Vacancy posted 2 days ago
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