Front Desk Receptionist

The Lash Addict has been serving Sacramento since 2014. We are a boutique, family-owned salon built on professionalism, exceptional customer service, teamwork, and creating a thoughtful experience for both our guests and our employees. We believe great workplaces don't happen by accident. We invest in training, provide clear expectations, promote from within whenever possible, and genuinely value team members who take pride in their work and want to grow with us. Exceptional customer service is at the heart of what we do. Every phone call, text message, greeting, and interaction is an opportunity to make our guests feel welcomed, cared for, and valued. Guest Care plays an important role in creating that experience. As the first and last person many of our guests interact with, you help create the level of service that has earned the trust and loyalty of our guests for more than a decade. If you genuinely enjoy helping people, creating exceptional guest experiences, staying organized, and taking pride in the small details that make a difference, you'll fit right in. For the right person, this position offers the opportunity to grow into increased responsibility and, potentially, a Salon Coordinator or management role over time. Your Role Guest Care is much more than answering phones, scheduling appointments, and checking guests in and out. This position plays an important role in both the guest experience and the day-to-day operation of the salon. Our Guest Care team manages communication, scheduling, appointment flow, salon organization, and the many details that help keep the day running smoothly. Our salon has both active and quieter periods throughout the day. We are looking for people who do not need to be constantly directed and can use downtime productively by identifying tasks that need attention, staying organized, and looking for ways to support our guests, the salon, and the team. Schedule & Availability This is a full-time, in-person position. We are looking for someone with strong availability who is interested in a consistent, long-term role with our team. Guest Care coverage is needed Monday through Saturday. Saturday availability is required, although this does not necessarily mean working every Saturday. Weekday shifts generally begin at 8:30 AM. Specific scheduling and anticipated weekly hours will be discussed during the interview process. Key Responsibilities Greet and check in guests warmly and professionally Provide exceptional customer service throughout every guest interaction Manage appointment scheduling, confirmations, cancellations, and waitlist opportunities Respond to phone calls, text messages, and guest inquiries promptly and professionally Monitor the schedule and help maintain smooth appointment flow throughout the day Anticipate scheduling needs and communicate important information with the team Assist guests with future bookings, service information, and salon policies Help resolve guest concerns thoughtfully and involve management when appropriate Maintain the cleanliness and organization of the front desk, reception area, and salon Complete daily administrative and operational responsibilities accurately Use quieter periods productively and identify tasks that need attention without waiting to be directed Support service providers and help identify potential issues before they disrupt the guest experience Follow established salon procedures and standards Follow through on responsibilities and ensure tasks are completed thoroughly What We’re Looking For Someone who genuinely enjoys helping people and providing exceptional customer service Exceptional reliability, punctuality, and consistency Strong attention to detail Warm, clear, and professional communication Self-motivation and the ability to stay productive without constant direction Someone who notices what needs attention and looks for solutions Pride in cleanliness, organization, and maintaining high standards Good judgment and problem-solving skills Ability to learn from feedback and adapt to established systems and procedures A team-oriented mindset and awareness of how your work affects others Interest in growing, learning, and taking on increased responsibility over time Someone who wants to become an important and dependable part of our team Previous experience in reception, scheduling, hospitality, salon/spa, customer service, or administrative work is preferred but not required. We are willing to train the right person who demonstrates professionalism, reliability, strong communication, and a genuine willingness to learn. Previous leadership experience or an interest in future leadership is a plus. We believe in developing strong team members from within. We are especially interested in candidates who want to learn the business, become highly proficient in Guest Care operations, and potentially grow into a Salon Coordinator or management position. Advancement is based on performance, reliability, leadership, initiative, and demonstrated ability to successfully manage increasing levels of responsibility. Increased responsibility would include corresponding opportunities for increased compensation. Our Culture The Lash Addict is a boutique, family-owned salon that has been serving Sacramento since 2014. We have built a loyal guest base through professionalism, consistency, attention to detail, and a thoughtful guest experience. We believe in teamwork, collaboration, clear expectations, communication, accountability, and ongoing training and support. Our environment is structured and detail-driven, and we believe the small things matter. We are looking for someone who takes pride in contributing to that environment and understands that every team member plays an important role in the experience we provide. #J-18808-Ljbffr The Lash Addict