Clinic Growth Manager

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

About the Position

As a Clinic Growth Manager you'll design and run the programs that keep thousands of veterinary clinics engaged, growing, and getting real value from Vetcove – and you'll know how to identify the ones who need a personal nudge and go get them.

You'll think in programs, not just conversations – using data, content, and community to move thousands of clinics at once.

What You Will Do

• Design and manage a clinic community program including newsletters, referral programs, peer spotlights, and online engagement initiatives
• Develop and run clinic-focused seminars and educational webinars on topics like in-platform best practices, successful workflows, and platform updates
• Develop best practice playbooks, how-to guides, and self-serve resources that help clinics maximize platform value
• Lead best practice sessions to share learnings, tips, and platform updates
• Analyze usage trends, sales patterns, and platform engagement to identify underperforming clinics and build targeted re-engagement plans
• Monitor key health metrics across the platform to flag at-risk accounts before churn becomes a risk
• Act as a feedback loop between clinics and the product team: know what clinics need and advocate for it
• Leverage AI tools and partnership with the data team to build and maintain dashboards to track clinic health, engagement, and growth metrics
• Prepare regular business reviews with data-driven insights for internal stakeholders

What We’re Looking For

• Bachelors Degree
• 3–5 years of experience in Community Engagement, Growth Marketing, Customer Success, Account Management, or a client-facing role, ideally in a SaaS or technology company
• A track record of driving measurable growth outcomes across a large customer base
• Comfort with data: You can pull a report, spot a trend, and translate it into action
• Experience building or contributing to community programs, event coordination, or customer education initiatives
• A natural communicator who can hold a room in a seminar, build trust in a 1:1, and write a newsletter people actually read
• Highly organized with the ability to manage multiple programs and initiatives simultaneously
• Comfortable shifting between program-level thinking and direct clinic conversations when the situation calls for it.
• Skilled at translating user feedback and behavioral data into program decisions
• Experience in veterinary, healthcare, or life sciences is a strong plus but not required

Nice to Haves

• Familiarity with Salesforce , HubSpot , or similar CRM tools
• Experience with customer health scoring or churn prediction frameworks
• Prior experience in a high-growth startup environment

Benefits (Full Time Roles)

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events