Infrastructure Support Specialist

Infrastructure Support Specialist

The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.

Job Responsibilities:

• Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes.
• Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
• Follows the established technology standards, policies, and support processes.
• Helps establish and monitor metrics on service delivery and customer satisfaction.
• Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams, etc.
• Supports Local Area Network and Wireless Network, etc.
• Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
• Manages and maintains local assets and configuration items in ServiceNow.
• Perform moves, adds, and changes.
• Participate in special projects, as assigned.
• Travel to offices/ job sites for short term project support
• Provides proactive and timely support to executives and VIPs

Basic Qualifications:

• Bachelor's degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
• 1+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
• 1+ years of experience with incident and request management system like ServiceNow.
• 1+ years of experience supporting executives and VIPs.

Additional Information:

• Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
• Communicate effectively with Customers, other departments within the organization and function within a local and distributed team environment.
• Work within a local team environment, as well as the extended Corporate IS&T staff.
• Understanding of basic networking technologies and principles.
• Must have the ability to work in a demanding environment, managing multiple priorities.
• Ability to identify, plan, install and support off-site meetings and conferences, as needed.
• Ability to lift 50 lbs.
• A+ certification preferred

Benefits:

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About The Company:

Trusted engineering, construction, and project management partner serving Energy, Infrastructure, Manufacturing & Technology, Mining & Metals, and Nuclear, Security & Environmental sectors. From planning to operations, we deliver impactful projects for industry and government, making a lasting difference globally.

About GTT:

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!