Concur Support Desk Associate

Job Title: Concur Support Desk Associate
Location (On-site, Remote, or Hybrid?): Chapel Hill, NC (Remote)
Contract Duration: Contract until 09/10/2028

JOB DESCRIPTION
The primary purpose of this position will be to serve as a member of the Concur Support Desk team. The Concur Support Desk is the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System.
This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University.







Position duties include:

• Ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics
• Respond to inquiries via phone, email, and support ticket submission
• Coordinate ad-hoc trainings or support via zoom or teams
• Responsible for ensuring travel authorizations, travel advances, and travel expense reports, including computation of expenses are accurate, timely and efficiently processed
• Assist campus users with preparation and review of expense reports for accuracy
• Work with constituents to solve complex travel expense reconciliation issues
• Ensure compliance with university travel policies and regulations through education efforts.

The mission of the Concur Support team is to deliver exceptional customer service, support, and training. Ensuring all aspects are following University Policies, State of North Carolina Policies, and Federal Policies as applicable.

TECHNICAL SKILLS
Must Have

• Ability to manage Zoom and Teams meetings
• Applying customer service skills
• Detail Oriented

Nice To Have

• Experience with travel and expenses
• Higher education experience
• SAP Concur