Social Media Community Specialist (Part-Time)

About VidAngel

VidAngel is a fast-growing streaming platform that has helped over 1,000,000 customers over the past decade with content filtering services that help families watch entertainment on their terms. We're evolving from a content filtering utility into a comprehensive family entertainment platform. As a small but nimble tech company, we move fast, wear multiple hats, and are building something that matters to families across the country.

The Role

We're looking for someone who loves the chaos of the comment section. You'll be the voice of VidAngel in our social comments: answering questions, welcoming new fans, handling the occasional troll with grace (and maybe a little wit), and flagging anything that needs a closer look from our team. This is a part-time role of 6-12 hours a week, with much of the work happening during evening and weekend peaks when our community is most active. It's a rare chance to shape how a growing brand talks with its customers, one reply at a time.

What You'll Do

Core Responsibilities:

• Monitor and respond to comments and messages across Facebook, Instagram, TikTok, YouTube, and other social platforms
• Reply in VidAngel's brand voice: warm, helpful, and occasionally witty, never mean-spirited
• Hide or remove spam, abusive, or off-topic comments according to our moderation guidelines
• Answer common product questions and route account or billing issues to our customer support team
• Escalate sensitive comments, potential PR issues, or trending conversations to the Social Media Manager
• Surface recurring questions, customer feedback, and content ideas to the social and content teams
• Track your time accurately during scheduled moderation windows

Growth Opportunities:

• Report directly to our Social Media Manager and learn how a brand's social program runs day to day
• Help shape our moderation guidelines and library of approved responses
• Build community engagement skills that lead to broader social media and marketing roles

What We're Looking For

Required:

• Strong written communication skills with a knack for short, clear, friendly replies
• Familiarity with major social platforms and how their communities behave
• Good judgment about when to respond, when to hide, and when to escalate
• Thick skin and a calm, positive approach to criticism or negativity
• Reliability and availability for regular evening and weekend shifts
• Self-starter mentality with ability to work independently and solve problems proactively

Preferred:

• Experience moderating or managing social media for a brand, creator, or online community
• Customer service experience
• A sense of humor that's clever without being cutting
• Familiarity with VidAngel or the family entertainment space
• Experience with social media management tools such as Sprout Social, Hootsuite, or Meta Business Suite

Why VidAngel?

• Flexible schedule: Part-time hours built around evening and weekend peaks, a good fit alongside school, family, or other commitments
• Real responsibility: You'll be the first voice many customers hear from VidAngel
• Impact: Your work directly supports our mission to serve families
• Learning environment: Work closely with our social team and get hands-on experience in brand marketing
• Competitive pay: Hourly rate depending on experience
• Remote-friendly: Moderation can be done from home

Equal Opportunity

We're committed to building a diverse team and strongly encourage applications from candidates of all backgrounds. We believe the best products come from teams with varied perspectives and experiences.

Our Values

We're looking for someone who is:

• Team player: Lifts others up and makes the team better through collaboration and support
• Growth-minded: Constantly looking for opportunities to learn and improve—challenges and failures lead to learning and growth
• Impact-driven: Motivated to have a meaningful impact on the business and driven to achieve measurable results