Clinical Receptionist, Patient Financial Services, Penn Dental Medicine

Clinical Receptionist, Patient Financial Services, Penn Dental Medicine

Clinical Receptionists are responsible for providing superior patient-focused experiences in scheduling appointments, resolving patient needs or concerns, and creating/updating patient accounts.

The ideal candidate for a Clinical Receptionist with Penn Dental Medicine's clinical departments will provide superior patient-focused experiences supporting the delivery of high-quality care.

Patient Experience:

• Professionally greet & assist patients at the front desk of assigned clinical department.
• Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.

Patient Responsibilities:

• Accurately gather/update patient accounts.
• Resolve patient inquiries and concerns and/or provide support in connecting patients to department or party who can provide resolution.
• Review appointment book in support of maintaining productive & efficient patient flow.
• Dedication to learning and professional development.
• Other duties as assigned. Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.

Professional Attributes:

• POSITIVE ENERGY AND ENTHUSIASM, with a strong commitment to exceeding patient and team expectations
• FLEXIBILITY AND OPENNESS to work individually and as a team
• TEAM PLAYER a strong desire to be an active, long-term participant in the growth and success of the School
• ABILITY TO ADAPT AND LEARN QUICKLY, make an immediate, sustainable impact, and provide value-added service to patients and team
• STRONG COMMUNICATION AND INTERPERSONAL SKILLS, displaying the ability to connect and build relationships with team members/peers and patients
• CONFIDENCE IN PROFESSIONAL APTITUDE and ability to effectively convey customer services skills, knowledge and qualifications to patients

A High School Diploma or GED and 1 year to 2 years of experience or equivalent combination of education and experience is required. Ability to speak and write Spanish fluently preferred. Experience with windows based software required. Axium dental software experience preferred. One to Two years' experience in professional office setting required. Knowledge of dental terminology and dental procedures preferred. Excellent customer service skills required. Excellent oral and written communication skills required.

Job Location - City, State: Philadelphia, Pennsylvania

Department / School: School of Dental Medicine

Pay Range: $17.12 - $21.88 Hourly Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement: The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements: Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits:

• Health, Life, and Flexible Spending Accounts
• Tuition
• Retirement
• Time Away from Work
• Long-Term Care Insurance
• Wellness and Work-life Resources
• Professional and Personal Development
• University Resources
• Discounts and Special Services
• Flexible Work Hours
• Penn Home Ownership Services
• Adoption Assistance