Property Systems Support Analyst (Yardi)
iStaff
Job Description
Job Description
About the Role
The Property Systems Support Analyst (Yardi) will join a growing property management team and serve as the primary point of contact for Yardi application support and day-to-day system administration.
What You’ll Do
- Troubleshoot and resolve front-end and back-end support tickets, primarily supporting the Centralized Leasing Team and residential properties.
- Provide guidance to users on portal navigation and workflows, payment processing procedures, and the resolution of login, account access, and payment issues.
- Write and utilize SQL queries to investigate data, examine table schemas, and manage backend data needs.
- Support the team in managing and expanding the use of Yardi across multiple property management modules.
- Collaborate with the IT team to coordinate system updates and enhancements and identify opportunities to streamline workflows and improve system efficiency.
- Maintain data integrity and perform regular audits to identify and resolve discrepancies and ensure Yardi data accuracy.
- Monitor performance across the Yardi ecosystem, escalate technical issues as needed, and maintain data security.
- Create reports to deliver insights, support decision-making, and assist with financial reporting and analysis.
- Provide ongoing user support and deliver employee training to drive effective use of Yardi across property management operations.
What You’ll Bring
- 3-5 years of application support and administration within the multifamily property management or real estate industry.
- Strong knowledge of Yardi Voyager 7, including residential management, accounting, and RentCafé.
- Proficiency in writing and executing SQL queries to investigate data, review database schemas, and troubleshoot application issues.
- Ability to work with corporate and on-site teams and explain technical information to non-technical users.
- A customer-focused mindset and the ability to troubleshoot technical issues, coach users through application workflows, and assist with employee training.
- Experience with one or more Yardi modules (RentCafé, CRM IQ, Marketing IQ, Chat IQ, Procure to Pay (P2P), AP/PayScan, or Maintenance IQ) is preferred.
- Experience with the Yardi Elevate platform is a plus.
Vacancy posted 3 days ago
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