Bilingual Mandarin Customer Service Representative (Remote)
Totalcare Walk-In Clinic Inc
Chino, CA
- Remote job
Job Description
Job Description
Description:
We are seeking a Mandarin- and English-speaking Customer Experience Specialist to support patients of a global healthcare organization. In this role, you will serve as a key point of contact, delivering accurate, compassionate, and timely assistance through phone-based support. This position is ideal for professionals who value stability, remote work, and long-term career development in the healthcare support industry.
Key Responsibilities
- Provide inbound phone support to patients, including:
- Appointment scheduling and follow-ups
- Medication refill coordination
- Basic inquiries regarding lab results and services
- Handle an average of 80 calls per shift while maintaining quality and accuracy
- Document interactions clearly and comply with service and data standards
- Collaborate with an international support team to ensure a smooth patient experience
Job Highlights:
- 80,000 – 100,000 PHP monthly salary
- Permanent work-from-home setup
- Structured career growth and leadership pathways
- Support a global healthcare services team
- Fluency in Mandarin Chinese and English (spoken and written)
- Previous experience in customer service, call center, or patient support is an advantage
- Reliable home office setup (stable internet, computer, headset)
- Willingness to work night shift (12:00 AM – 9:00 AM Philippine time)
Vacancy posted 25 days ago
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