Service and Support Administration Supervisor

About the Organization At the Delaware County Board of Developmental Disabilities (DCBDD), we believe every person deserves the opportunity to live, learn, work, and thrive as a valued member of our community. We support individuals with developmental disabilities and their families at every stage of life, connecting them with resources, creating opportunities for inclusion, and empowering them to achieve their goals. Our work is driven by compassion, collaboration, and a deep respect for the dignity and potential of every person we serve. Mission To inspire, empower, and support people to achieve their full potential. Vision All people will lead personally fulfilling lives. Core Values Inclusion Equity Integrity Primary Objective The Service and Support Administration Supervisor provides leadership and oversight to SSA staff, ensuring high-quality, person-centered service coordination for individuals with developmental disabilities. This role supports compliance with all state and federal requirements, reviews and monitors service plans and documentation for accuracy, and fosters strong collaboration with internal teams and community partners to promote positive outcomes for individuals served. Minimum Qualifications Bachelor’s degree in social work, counseling, education, health and human services, law enforcement, behavioral science, or other related field; Master’s degree preferred. At least three (3) years of supervisory experience preferred. Minimum of four (4) years of full-time (or equivalent part-time), supervised, paid work experience in programs or services for individuals with developmental disabilities. Service and Support Administration Supervisor Certification per OAC 5123:2-5-02, or the ability to obtain at time of appointment and maintain throughout employment. Valid State of Ohio Driver’s License with acceptable driving record as stipulated by the Board’s insurance carrier. Knowledge of principles, practices, and techniques relating to social work and local, state, and federal laws, rules, and regulations, including the “Rights of Ohioans with Developmental Disabilities”. Physical Requirements Light work strength level. Light work may require lifting up to twenty-five (25) pounds occasionally. Ability to operate standard office equipment such as a copy machine, fax machine, personal computer, and telephone. Other Requirements Successful completion of a criminal records check (BCI and/or FBI) and registry/database check as required by DODD, driving record checks, and DCBDD favorable reference reports. Schedule may need to be flexible based on needs of DCBDD and/or the person served. Key Responsibilities Supervises, directs, and evaluates the work of Service and Support Administrators (SSAs); recommends corrective and disciplinary action as necessary. Assures SSAs are administering a person-centered planning process, waiver enrollment and redetermination process, monitoring, quality assurance, free choice of provider, and individual budget implementation through monitoring and observation. Provides backup supervision and direction to SSA staff in the absence of their SSA Supervisor. Reviews Ohio Individual Service Plans (OISP), Targeted Case Management progress notes, and other relevant paperwork for all assigned staff. Reviews PAWS and PAS documents for accuracy and compliance. Participates in Support Administration Department meetings and Administrative Team Meetings; facilitates team meetings for SSAs; attends special team meetings. Participates in onboarding and training of new staff in the SSA department and ongoing staff development. Collaborates at least monthly with SSA Supervisors to review trends and patterns for staff development and training opportunities. Participates in system collaboration with partnering community agencies and school districts to support individuals with complex, multi-agency supports. Participates in Medicaid Administrative Claiming (MAC). Assists in the accreditation process, provides input into the development of policies and procedures, and participates in appeals as assigned by the Director of Programs and Services. Participates in the rotation of the On-Call response system for after hours, weekends, and holidays; may intervene in crisis situations or authorize emergency support services. Maintains regular attendance as governed by applicable rules, regulations, procedures, and laws. Adheres to all ORC, OAC, and DCBDD policies and procedures. Promotes a positive culture in all areas of responsibility; interprets instructions in written, verbal, and picture form; completes routine forms; prepares accurate documentation; communicates effectively; maintains records; handles inquiries from vendors and co-workers; develops and maintains effective working relationships; handles sensitive inquiries and contacts with officials and the general public; maintains confidentiality in all aspects of the position. Other Duties Performs other related duties and special projects as assigned.

DCBDD IS AN EQUAL OPPORTUNITY EMPLOYER

#J-18808-Ljbffr Delaware County, OH