Automotive Service Advisor

Forest Lake Ford Service Advisor

Forest Lake Ford, your hometown dealership proudly serving the Forest Lake community. Nestled in our brand-new, state-of-the-art facility, we are thrilled to introduce the NEW Forest Lake Ford, where innovation meets the familiar warmth of a locally owned, family-operated dealer group. At Forest Lake Ford, we understand the importance of community and family values. Our experienced sales and service staff embody this ethos, bringing a personalized touch and a deep knowledge of Ford vehicles to every interaction.

Position Summary

The Ford Service Advisor serves as the primary liaison between the customer and the service department. This role is responsible for creating a welcoming experience, accurately identifying vehicle service needs, and coordinating timely and efficient repairs while ensuring complete customer satisfaction. The Service Advisor plays a key role in building customer trust, retention, and loyalty.

Schedule: Monday - Friday + Rotating Saturdays

Key Responsibilities

• Greet all customers in a prompt, courteous, and professional manner.
• Clearly communicate vehicle symptoms and service needs between customers and technicians.
• Prepare accurate repair orders by describing symptoms, problems, and causes discovered during inspections.
• Provide customers with detailed cost and time estimates, and obtain approval before any work is performed.
• Maintain ongoing communication with customers regarding vehicle status, changes to estimates, and completion timelines.
• Promote and sell recommended maintenance and repair services based on manufacturer guidelines, vehicle history, and inspection findings.
• Review completed work with customers and ensure their understanding of repairs performed and associated costs.
• Coordinate with technicians, parts department, and BDC team to ensure timely and efficient workflow.
• Handle customer concerns or complaints with professionalism and escalate unresolved issues to management as needed.
• Follow all warranty and policy guidelines to ensure compliance with Ford Motor Company standards.
• Keep service drive, advisor stations, and customer waiting areas clean and organized.

Qualifications

• Prior experience as a service advisor, preferably in a Ford or other dealership setting.
• Working knowledge of automotive systems and repair processes.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in DMS/CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment with minimal supervision.
• Willingness to work flexible hours, including some evenings and Saturdays.
• ASE certification or Ford STARS training is a plus (or willingness to obtain).
• High School Diploma, GED, or equivalent experience (required)
• Valid driver's license (required)

Work Environment

• On-site at dealership service department.
• Customer-facing role with both indoor and outdoor responsibilities.
• Team-oriented, high-volume service department.

Compensation and Benefits

• Base Salary: $40,000-$100,000 (Base + Commission)

Benefits Package

• Medical
• Dental
• Vision
• Short-Term Disability
• Long-Term Disability
• 401(k) plan with employer match
• Paid Time off and Holidays
• Employee Discounts on vehicles and service

Why Choose Forest Lake Ford?

At Forest Lake Ford, we're committed to helping you thrive. Here's what makes us a standout choice for your career development:

• Hands-On Learning: Work in a state-of-the-art service department with expert mentors.
• Supportive Team: Collaborative environment focused on growth and excellence.
• Career Advancement: Long-term growth with clear opportunities at Forest Lake Ford.