Product Owner

Job Description - Modern Product Owner (Provider Domain & AI-Native Product Engineering)


Position Title

Senior Product Owner - Provider Platforms & AI-Driven Product Delivery

Role Summary

We are seeking a highly strategic and execution-oriented Product Owner with deep expertise in the healthcare provider domain to lead next-generation digital product initiatives across Provider Operations, Contracting, Network Management, Credentialing, Claims, and Member interactions.

This role is designed for a modern IT organization operating in an AI-first engineering environment. The ideal candidate combines strong provider business knowledge with exceptional product management capabilities, data fluency, process thinking, and advanced usage of AI tools for rapid ideation, prototyping, workflow visualization, and product design acceleration.

The Product Owner will partner closely with Engineering, Architecture, Operations, Data, and Business stakeholders to build scalable, event-driven, observable, and AI-enabled provider platforms.


Key Responsibilities

Provider Domain Leadership

• Act as the primary product lead for provider-centric platforms and workflows.
• Own product vision, roadmap, backlog, prioritization, and execution for provider-related initiatives.
• Drive modernization of provider lifecycle capabilities including:
  • Provider onboarding
  • Credentialing & recredentialing
  • Provider data management
  • Contracting & fee schedules
  • Network creation and hierarchy management
  • TIN/NPI relationships
  • Affiliation and participation management
  • Directory accuracy and compliance
  • Claims integration and adjudication touchpoints
  • Member-provider interaction workflows

Product Strategy & Delivery

• Translate complex business processes into scalable digital products and engineering outcomes.
• Define product operating models aligned to agile delivery and value stream principles.
• Create detailed user stories, acceptance criteria, process flows, and product specifications.
• Prioritize work based on business value, operational impact, risk reduction, and customer experience.
• Drive continuous improvement using product analytics, operational metrics, and user feedback.

AI-Driven Product Engineering

• Leverage advanced AI tools for:
  • Wireframing
  • UI/UX ideation
  • Workflow diagramming
  • Product documentation
  • Story generation
  • Rapid prototyping
  • Process simulation
  • Backlog acceleration
• Use modern tools such as:
  • Lucidchart / Miro
  • Figma AI
  • ChatGPT / Claude / Gemini
  • AI coding copilots
  • Workflow orchestration and visualization tools
• Champion AI-native product delivery practices across teams.

Provider Data & Platform Expertise

• Possess deep understanding of provider data models and relationships including:
  • NPI/TIN structures
  • Parent-child hierarchies
  • Contract entities
  • Locations and specialties
  • Network participation
  • Affiliation structures
  • Roster ingestion and validation
  • Data lineage and provenance
• Work closely with engineering and architecture teams on:
  • APIs and schema contracts
  • Event-driven integrations
  • Cloud events
  • Data observability
  • Traceability and OTEL concepts

Cross-Functional Collaboration

• Collaborate with:
  • Engineering teams
  • Architects
  • Provider operations
  • Claims teams
  • Network management
  • Compliance
  • Analytics and reporting teams
• Facilitate alignment between business strategy and technology implementation.
• Lead stakeholder workshops, backlog grooming, sprint planning, and product demos.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or related field.
• 8+ years of experience in Product Ownership, Product Management, Business Architecture, or Provider Operations technology.
• Extensive experience in healthcare payer/provider ecosystems.
• Strong expertise in:
  • Provider data management
  • Provider contracting
  • Network creation and optimization
  • Claims and member workflows
  • Credentialing operations
• Strong understanding of agile methodologies and modern product operating models.
• Experience working with distributed engineering teams and enterprise platforms.

Preferred Qualifications

• Experience with healthcare platforms and ecosystems.
• Familiarity with:
  • FHIR
  • HL7
  • Provider directory standards
  • Event-driven architecture
  • Graph-based relationship modeling
  • Data lineage frameworks
• Exposure to observability frameworks and telemetry concepts.
• Experience with AI-assisted product development and AI-native delivery practices.

Key Skills


Domain Expertise

• Provider Lifecycle Management
• Provider Data & Network Management
• Claims & Member Ecosystem
• Credentialing & Contracting
• Healthcare Operations

Product & Delivery

• Agile / Scrum
• Product Discovery
• Roadmap Management
• User Story Writing
• Backlog Prioritization
• Process Re-engineering

Technical & AI Skills

• AI-powered product tooling
• Workflow visualization
• Wireframing & rapid prototyping
• APIs & schema contracts
• Event-driven architecture
• Data lineage & observability
• Analytical and systems thinking

Leadership Traits

• Systems thinker with strong operational acumen
• Highly collaborative and execution focused
• Ability to simplify complex provider workflows
• Strong communication and stakeholder management skills
• Bias toward automation, standardization, and measurable outcomes
• Comfortable operating in ambiguity and driving transformation initiatives

Success Metrics

• Reduction in provider onboarding and contracting cycle times
• Improved provider data quality and accuracy
• Faster product delivery velocity through AI-assisted workflows
• Increased automation and reduced operational touchpoints
• Improved member and provider experience
• Higher engineering productivity and backlog clarity

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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