HUB Operations Coordinator

Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! Overview The HUB Operations Coordinator is responsible for performing load planning activities and coordinating load assignments. The role monitors inbound and outbound freight at a HUB location and provides guidance to station personnel regarding routing, carrier assignment, and other load planning activities. Acting as a liaison between the freight-forwarding station and the AIT Middle Mile Network HUB operation, the Coordinator will provide training, communication, and guidance to station management and staff. This on-site, customer-facing position requires adherence to AIT Worldwide Logistics core values. Responsibilities Communicate daily with station managers within the assigned geographic region to encourage and enhance usage of the AIT Middle Mile Network. Identify opportunities routed outside the AIT Middle Mile Network and communicate with the owning stations to ensure freight is injected into the network. Provide guidance regarding load quality and operational expectations through daily interaction with dock personnel, supervisors, and management. Make routing suggestions based on handling requirements of shipments of consequence, ensuring service level requirements are met. Process timely and accurate updates to the AS400 with departure times and additional information upon departure and arrival at assigned HUB locations. Coordinate daily taskings according to priorities, adjusting as necessary as more data is received to protect service. Provide loadouts to the HUB Operations Supervisor or station personnel (depending on location) for linehauls scheduled, ensuring proper paperwork is attached. Collect information regarding activity prior to, during, and after shift, and present this information to the HUB Operations Supervisor or Domestic Transportation Manager (depending on location). Communicate proactively with customers (internal and external) regarding shipment status to provide best-in-class customer service. Investigate misrouted freight, OS&D, and other discrepancies. Move materials throughout the warehouse using a forklift and perform daily warehouse checks. Process inbound and outbound documents, ensuring accuracy and reporting discrepancies as required. Process data and information to inform KPI status of HUB Operations in a manner acceptable to be presented to customers and senior leadership. Communicate with the AIT Middle Mile Network Corporate Operations Team regarding additional adhoc loads and routing requirements as communicated by the HUB Operations Supervisor and/or Domestic Transportation Manager. Under minimal supervision, conduct primary responsibilities with little to no guidance. Train, provide guidance, and lead others, explaining processes and procedures with or without documented procedures. Occasionally communicate with station managers outside the assigned geographic region to encourage usage of the network. Develop relationships with LTL carrier partners within the assigned region to facilitate business and problem resolution. Perform other duties as assigned. Comply with all policies and standards. Wage range: $30.30 - $42.80, varying by geography, knowledge, skills, abilities, and experience. Qualifications Education High School Diploma (Required) Bachelor's Degree (Preferred) Experience 3+ years Transportation or Logistics Background (Required) 1+ years LTL or HUB Operations Experience (Preferred) 1+ years Freight Coordination, Customer Service, and related business experience (Preferred) 1+ years Dangerous Goods Handling (Preferred) Knowledge, Skills, and Abilities Perform all aspects of HUB operations including customer service, dispatch, and freight routing. Arrive at conclusions using prior experience and good judgment. Analytical thinking: translate data into executable actions and report to management. Handle complex issues requiring in-depth evaluation of variable factors, crafting alternative solutions, and exercising judgment within defined policies. Become the subject matter expert on the Middle Mile Network and explain its benefits to the company. Licenses and Certifications Forklift Certification – Upon Hire (Required) Dangerous Goods Certification within 90 days (Preferred) What AIT Can Offer You In addition to base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics. Benefits include medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support, paid parental leave, pet insurance, 401(k), and tuition reimbursement. You may also receive 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays, plus Veterans Day for Veterans annually. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets worldwide. For more than 40 years, the Chicago-based supply chain solutions leader has built a global network of trusted partnerships across nearly every industry. Backed by scalable technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail on time and on budget. Equal Opportunity Employer AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr AIT Worldwide Logistics