Technical Customer Care Specialist I

Responsibilities Work directly with clients via phone, email, chat, and/or other electronic communication methods Resolve application and product issues Handle routine customer questions relating to product usage Provide technical support through issue resolution Maintain expert-level knowledge of Business Unit processes and procedures Accurately log all customer information in the CRM tool Facilitate communication with other departments to resolve client concerns Communicate with key stakeholders to identify and resolve inquiries Provide follow-up to keep customers informed of issue status Adhere to quality assurance standards Support issues relating to the Cox Automotive suite of products Requirements High school diploma or equivalent 0–2 years of experience in customer support, technical support, or IT help desk Basic understanding of operating systems, networking, or software troubleshooting Excellent verbal and written communication skills Strong problem-solving and multitasking abilities Customer-focused attitude with patience and empathy Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms (preferred) Familiarity with CRM systems and ticketing software (preferred) Associate or bachelor’s degree in a related field is a plus Core Competencies Demonstrates expertise in customer support and technical issue resolution, with a strong focus on communication and problem-solving. Proficient in using CRM systems and support tools to enhance customer experience and maintain quality assurance standards. Highest-signal resume keywords Customer Support Experience Technical Support Skills CRM System Proficiency Communication Skills Problem-Solving Abilities ATS Optimization Keywords Hard Skills Basic Understanding of Operating Systems Networking Knowledge Software Troubleshooting Issue Resolution Quality Assurance Standards Soft Skills Excellent Verbal Communication Excellent Written Communication Customer-Focused Attitude Patience Empathy Certifications & Qualifications High School Diploma or Equivalent Associate Degree in Related Field Bachelor's Degree in Related Field Industry Keywords Technical Support Customer Support Cox Automotive Products Client Communication Stakeholder Engagement Tools & Technologies Zendesk Freshdesk Salesforce CRM Systems Ticketing Software #J-18808-Ljbffr Jobtailor